About Exer
Exer is a Clinical AI platform that turns motion into actionable insights for precision care without the need for wearables or sensors. By delivering objective, real-time motion assessments from anywhere (in-clinic, telehealth, or at-home), clinicians gain a powerful tool to inform their treatment plans and monitor patients. Backed by leading investors and trusted by top-tier healthcare organizations, we’re growing fast and looking for passionate team members to help us scale our impact. Learn more at exerai.com.
We’re hiring an Implementation & Training Specialist to lead customer onboarding, site activation, and clinician training across our expanding network of healthcare partners. Reporting to the VP of Customer Success, you’ll play a key role in ensuring a seamless and successful customer launch experience from initial setup and workflow planning to live training and early adoption support.
This is a high-impact, customer-facing role ideal for someone with a background in physical therapy, occupational therapy, or healthcare technology who enjoys teaching, problem-solving, and collaborating closely with clinical teams. You’ll be the hands-on connection between our technology and its real-world use, helping providers and staff feel confident, supported, and ready to integrate Exer into their care delivery.
This position is remote (Central or East Coast preferred) and includes travel up to 30-40% for onsite training and implementations, pilot activations, workflow optimization sessions. Actual travel may vary depending on your location and could be significantly reduced if you're based near major customer sites.
Onboarding & Implementation
- Own the onboarding process for new customers from signed agreement through burn in.
- Plan and lead go-live activities, including technical setup, workflow alignment, and training coordination.
- Deliver both in-person and virtual training sessions for clinicians, therapists, and staff.
Ensure each site achieves key early metrics (user activation, scan completion, workflow confidence). - Track readiness and progress through internal checklists, reports, and status updates.
Early Adoption & Customer Success
- Monitor early utilization data and identify trends, risks, and opportunities during burn in
- Partner closely with the VP of CS to document early success stories and surface learnings from pilots.
- Transition mature accounts smoothly to long-term CSM ownership, ensuring continuity of relationships and context.
- Deliver follow-up trainings and workflow refinements to ensure customers continue to use Exer effectively and efficiently through burn in.
Operational Excellence
- Maintain detailed documentation on each onboarding phase and customer milestone.
- Help standardize onboarding playbooks, training templates, and implementation guides.
- Capture and share implementation feedback and training insights with the Customer Success team to inform continuous improvement and customer engagement strategies.
- Support data-driven decision-making by tracking time-to-launch, user activation, and training completion metrics within CS processes.
Cross-Functional Collaboration
- Coordinate with Sales and the Customer Success team to align on scope and site expectations prior to kickoff.
- Collaborate closely with internal teams through Customer Success to help resolve implementation issues and streamline workflows.
- Work cross-functionally to elevate implementation issues, enhance workflows, and ensure the voice of the customer informs ongoing product and process improvements.
Tools We Use
- Slack for internal collaboration
- Zoom for customer and team meetings
- HubSpot as our CRM
- Metabase for reporting and insights
- Google Workspace for documentation and planning
Required Qualifications
- 3–5+ years of experience in Implementation, Customer Success, or Clinical Training, ideally in a healthcare or digital health environment.
- Background in a clinical or patient-care setting (e.g., Physical Therapy, Occupational Therapy, Athletic Training, or related healthcare field).
- Proven ability to manage complex onboarding processes across multidisciplinary clinical teams.
- Excellent communication and presentation skills - comfortable leading both small and large group trainings.
- Strong operational and organizational skills with a bias toward follow-through and attention to detail.
- Self-starter who thrives in a fast-paced, startup environment, balancing structure with adaptability.
- Willingness to travel up to 30–40% for onsite trainings, pilot activations, and workflow optimization visits.
Preferred Qualifications
- Clinical background or certification (e.g., PT, OT, ATC, nursing) with experience in digital health or technology-enabled care.
- Prior experience implementing or training on clinical technology solutions (e.g., EMRs, remote monitoring, or AI-driven tools).
- Familiarity with HubSpot, Metabase, or similar systems.
- Experience working in a startup or high-growth healthcare organization with a hands-on, solutions-oriented mindset.
- Passion for bridging technology and clinical care to improve patient outcomes and operational efficiency.
- Help bring cutting-edge, AI-driven healthcare solutions to life
- Join a mission-driven, growth-stage company committed to delivering clinical value
- Work closely with experienced leadership and high-impact healthcare customers
- Competitive compensation and benefits, with opportunities for long-term growth
What to expect from the interview process
Our interview process is designed to be thoughtful, transparent, and conversational. Here’s what you can expect:
- An initial call with the hiring manager (VP of Customer Success)
- Virtual interviews with key members of the team
- A potential in-person conversation, depending on location and mutual fit
