About Us

At Helpshift, we have 5 Leadership Principles that we integrate into our every day and use to guide us in our goals. These principles reflect who we are as part of Keywords Studios, and show who we are when we come together, collectively, with other studios to achieve success:

● Power of Partnerships: We collaborate with our clients as an extension of their team. With shared passion and purpose, we proactively support them in bringing their stories to life.

● One Keywords: We believe in a network with efficiency at its core. Combining the strength of a global platform with the agility of local studios creates our superpower.

● Raise the Game: We embrace technology, innovation, and our entrepreneurial spirit to help our clients and the industry thrive. Leveraging the sum of our experience brings new value to gaming and beyond.

● Embrace an Open World: We champion diversity of talent and ideas from every corner of our global community. Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners.

● Trust through Transparency: We pursue open and honest relationships with our people, clients, and communities. Clear and authentic communication is foundational as we create success together.

Job Summary

As an Implementation Specialist, you will be at the forefront of deploying and integrating our cutting-edge SaaS products. Your role is pivotal in ensuring our customers seamlessly adopt our solutions, enhancing their operational efficiency and overall experience. This role is ideal for someone who thrives in a fast-paced, technology-driven environment and is passionate about delivering exceptional customer experiences through effective product implementation and support. Your contributions will be critical in driving customer satisfaction and success.

Your Responsibilities

• Strategic Development: Craft and execute strategies for successful product implementation.
• Communication: Engage in effective communication with customers and internal teams, ensuring clarity and understanding at all stages.
• Demonstration Creation: Produce compelling demonstrations using video and PowerPoint to showcase product capabilities.
• Technical Writing: Apply principles of technical writing to create clear, comprehensive strategy documentation.
• Customer Collaboration: Work closely with customers to develop and deploy custom integration components, ensuring their specific needs are met.
• SDK Implementation: Implement Helpshift SDKs across various platforms (iOS, Android, Unity), tailoring them to customer requirements.
• API Showcase: Demonstrate the capabilities of Helpshift APIs to potential and existing customers.
• Data Analysis and Reporting: Generate datasets and reports using BI tools such as Power BI, Tableau, and Looker.
• Support Escalation Point: Act as the primary point of contact for escalated support issues.
• Product Mastery: Gain proficiency in Helpshift’s administrative tools, including AI products and bots.
• Project Management: Exhibit efficiency in managing time and projects, ensuring timely delivery and high-quality outcomes.
• Technical Familiarity: Develop a working knowledge of programming languages like Python and JavaScript.

Requirements

What are we looking for?

• Experience: A minimum of 2 years in SaaS, preferably in technical services or support.
• Technical Understanding: Knowledge of Python, Node.js, SDKs, APIs, and cloud computing concepts.
• Organizational Skills: Exceptional skills in organization and task management.
• Communication: Strong ability to communicate effectively with various stakeholders.
• Microsoft Office Proficiency: Skilled in Microsoft Office tools, particularly in data analysis with Excel or Sheets.
  

Benefits

What do we offer?

• Employment contract. 
• Remote work with the option to visit our brand-new office at the Global Office Park in Katowice! (PS. We even have a slide…)
• Attractive benefits package including: private medical care option, MyBenefit system, Multisport card, a subsidy for glasses, psychological consultations with Wellbee etc.
• Professional development opportunities with our online platform, training sessions and internal vacancies.
• Employee referral program - make an impact by inviting your friend to become a fellow Keywordian and get the prize!
• Company parties with delicious food and lots of attractions at Global Office Park.
• Plenty of activities and competitions with awards + occasional company gifts!

The unique chance to take a look behind the scenes of the gaming industry and collaborate with people from all over the world!

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. 😊

Role Information: EN

Studio: Keywords Studios

Location: Europe, Poland, Katowice

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time

Working Pattern: Remote