While the role offers flexibility, our ideal candidate should be based in Pune to comply with onsite work requirements.

At Keywords Studios we are using our passion for games, technology and media to create a global services platform for the video games and entertainment industries. Our aim is to become the “go to” provider of technical and creative services across a variety of service lines, enabling leading content creators and publishers to leverage our expertise across the lifecycle of interactive content.

Keywords Studios is trusted by many of the world’s leading video games and entertainment companies to work alongside them from concept and development through to live operations, by leveraging the breadth and depth of our industry leading service lines. We work alongside our clients as an external partner, providing access to specialist teams where and when needed, and enabling them to remain lean, agile and focused on creating engaging experiences.

People at Keywords Studios are passionate, talented, committed and resourceful. Human talent is our most valuable resource and, as a business, we thrive on diversity, celebrate uniqueness and work together across 70+ facilities in 26 countries.

Helpshift is a Keywords Studios company and a leading AI-first customer service platform used by some of the world’s largest games, digital entertainment, and consumer technology companies. Helpshift enables businesses to deliver scalable, intelligent, and human-centric support experiences through conversational AI, automation, and live agent tooling, supporting millions of end users globally. We are looking for an ambitious, experienced, driven & solution orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment to join our Implementations team.

Keywords Studios is privately owned by an investor group led by EQT, together with Canada Pension Plan Investment Board and Temasek.

See www.keywordsstudios.com and www.helpshift.com for further information.

Responsibilities

• Understand no code automation concepts and CI/CD pipelines for Cloud Deployments
• Develop no code automation / Logic Apps (Lambda Functions/ Azure functions)
• Understand programming languages such as Python, JavaScript, bash, powershell, C#
• Managing code repositories and performing peer code reviews
• Ability to maintain the code hygiene and writing test cases for the solutions.
• Assist with proof of concepts for strategic and enterprise customers
• Work side-by-side with our technical account managers to design, build, and deploy complex integrations for our customers
• Establish partnerships and strategic relationships with contacts at our biggest brands
• Time management is critical and should be able to manage multiple tasks/projects simultaneously.
• Analyze and audit existing Helpshift implementations for the purpose of making improvements
• Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions
• Work collaboratively with Account Managers, Technical Account Managers, Customer Success Managers, and Sales to ensure customers’ overall success with the product
• Collaborate with project managers to ensure sprint planning is completed on time and project deliverables are trackable in JIRA
• Continually optimize the overall implementation processes with improvements to documentation, trainings, demos and other customer-facing content

Requirements

• You have a minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project management
• You are proficient with any of: Python, Go, C#, Node.js, Powershell
• You are proficient with deploying cloud solutions on AWS or Azure (preferred)
• You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing
• You are exceptionally organized and a project manager at heart
• You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated
• You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike
• You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel
• You are curious about complex systems and a natural problem solver
• Bonus points for previous experience in a support role or call cent

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in Pune.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Helpshift

Location: Asia Pacific, India, Pune

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Hybrid