2K - Infrastructure Operations Engineer

Who We Are:

Have you ever wondered what's happening behind the curtain that could mess with your gaming experience? Get ready to unveil the secrets as you join the 2K Technical Infrastructure and Operations team! We are the powerhouse responsible for handling all the mind-boggling production systems and services that lie beneath the 2K label. From unraveling the mysteries of both on-premise and cloud-based data centers to ensuring a flawless gaming journey, we've got it covered. Using the combination of creativity and the newest technology, our team strives to bring efficiency, fun, and enjoyment to fans and developers alike.

About the Team: Technical Infrastructure and Operations

We are responsible for the operations and infrastructure of all consumer-facing production systems, developer-facing production-development systems, and customer-facing account services and websites under our label. The team handles systems and services spanning multiple terrestrial and cloud-based data centers.

What You Will Do

• You will be a part of the technical team that is responsible for troubleshooting and remediating incidents/problems across the 2K label.
• Be a point of escalation for solving expected and unexpected issues and events involving production applications, systems, and cloud infrastructure
• Maintain the infrastructure both on-premise or in public cloud platforms
• Propose and implement automation in regard of infrastructure
• Work with SRE teams on onboarding and implementation of proposed solutions
• Keep everything up and running!

Who We Believe Will Be a Great Fit

• You take initiative when you see a problem; you are a lifelong learner seeking knowledge. You're driven to learn new skills and technologies
• Proficiency with written and verbal communication to be able to tailor presentations from individual contributors through senior management
• Proven understanding of systems and applications and how they operate
• You take a methodical approach when dealing with a problem that leads to the fastest resolution
• Comprehension of technical concepts to a degree of being able to communicate them concisely to non-technical audience
• Ability to guide junior engineers and explain the thought process
• You have 3+ years of large-scale production network or systems operations and enjoy talking reliability engineering
• Bachelor's degree in Computer Science or Information Systems or equivalent experience in technical field in a large-scale 24/7 production environment supporting critical, real-time applications

Preferred Skills

• Experience with day-to-day operations with operating systems
• Linux / Windows
• Virtualized environments and cloud implementations
• VMware, Proxmox, KVM, Hyper-V, WSL
• Experience with public cloud providers
• AWS, GCP, Azure
• Experience with IAAC concepts
• Terraform, Ansible, Puppet, Pulumi
• Understanding of the basic networking concepts
• Commonly used protocols
• Firewall permissions
• Basic network triage
• Good interpersonal and communication skills
• Flexibility to work with the globally distributed team

Bonus skills

• Experience with containers
• Basic understanding of scripting languages (Powershell, Python)
• Experience working in gaming industry
• Experience with observability platforms (DataDog, CheckMK, Nagios, NewRelic)