AMB Sports & Entertainment is hiring a
Inside Sales Representative - Atlanta United

About Atlanta United

Atlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998.  The club has set multiple league records including season tickets sales (36,000-plus), single-season average (53,002) and total home attendance (901,033). Owned by Arthur M. Blank, Atlanta United plays its home matches at Mercedes-Benz Stadium. For more information about Atlanta United, including how to purchase season tickets, visit: www.atlutd.com, and follow @ATLUTD.

Who we are

We use our core values as a compass to guide our decisions because they are our North Star. If we live our core values daily, we know everything else will take care of itself. We enjoy a culture rooted in giving back to others through our time, talents, labor, and financial commitment. We are successful when we collaborate with and value each other like family, maintain a hunger to delight guests and continuously innovate, listen closely for even the smallest need for improvement, stand up for convictions, and genuinely own our responsibilities as if our name is on the outside of the building.

Our Ideal Candidates

Actively Listen – Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding. When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile in serving them.

Collaborate – Realize that we are better together than we are alone. We achieve much better results when others have the opportunity to add their diverse perspectives. Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve.

Engage in Servant Leadership – Put others ahead of yourself even when it’s difficult. Find opportunities to lead by example in the way you pitch in and help others. Giving back to others is at the heart of what we do.

Build Relationships – Cultivate trust in relationships by showing respect and sensitivity. Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve.

Own Results – Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed
at exceeding the expectations of our guests. Take advantage of this rare opportunity by utilizing available resources.

Position Summary

We are seeking a dynamic, professional, energetic, communicator with a successful selling track record (preferred) in collegiate, minor league and/or professional sports. Our Atlanta United Ticket Sales team is responsible for helping the franchise meet its financial goals while delivering the highest levels of customer service. This is a seasonal role located at Mercedes Benz Stadium in downtown Atlanta.

The requirements for this position include, but are not limited to, those outlined below.

Roles and Responsibilities

• Responsible for generating revenue mainly via phone; daily expectation of 5-6- hours of phone time through 50-100 calls per day

• Develop, enhance and maintain relationships with season ticket members by phone, email and in person.

• Sell through outbound sales calls, online meetings, & individuals in the area to sell tickets.

• Answer incoming telephone calls, including requests such as account profile changes, account balance inquiries, matchday questions, etc.

• Collect season ticket member information and manage customer records within Archtics and CRM.

• Communicate upcoming promotions and other season ticket member benefit information.

• Perform basic office functions as needed and be expected to attain ticket sales using the tools that are provided such as social selling techniques and live Chat

• Working information booths at various community events to focus on lead generation.

• Prospect new companies and other organizations to establishing a personal lead base.

• Establishing relationships with large group prospects for referral and up-sell business.

• Helping answer incoming sales calls utilizing up-selling techniques

Qualifications and Education Requirements

• Hold Bachelor’s degree or 1-2 years equivalent in telemarketing and/or sales experience with a team, athletic department

• Advanced level Spanish fluency (speaking, reading, and writing) or working knowledge of other languages is a plus

Required Skills

• The ideal candidate should be competitive, creative, professional, mature, good listener, self-starting and committed to the team concept

• Customer service skills

• Positive attitude & team oriented

• Willing to work long hours including weekends and holiday

• Excellent knowledge of PC systems including Word, Excel and database related packages

• Working knowledge of Archtics or CRM is a plus

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