Your Team

The End User Services team serves as the primary point of contact for IT-related issues. We are dedicated to resolving hardware, software, and connectivity challenges through both remote and on-site assistance, minimizing downtime, and continuously enhancing the digital workplace experience to empower employees to work efficiently and securely.

Your Mission

• Provide on-site technical support for laptops, mobile devices, and peripherals.
• Help with IAM tasks, such as creating and managing user accounts, access permissions, and onboarding/offboarding procedures.
• Document issues and solutions accurately within the IT Service Management System.
• Maintain IT equipment inventory and support asset tracking activities
• Collaborate with senior team members to learn best practices in IT service delivery and workplace support.

Your Story

• A genuine enthusiasm for technology and a strong desire to help others
• Empathy for users, with the ability to understand their needs, identify improvement opportunities, and collaborate effectively with teammates
• Excellent communication skills and a customer-first mindset
• Eagerness to learn, take initiative, and embrace challenges with a mindset focused on continuous improvement
• Adaptability in a fast-paced environment, with a positive approach to setbacks as learning opportunities
• Basic familiarity with computers, mobile devices, and common operating systems (e.g., Windows, macOS, iOS) is a plus