Internship: Suites Sales & Service (Seasonal 2024-25) at Monumental Sports & Entertainment

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Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. The space now also boasts a destination culinary experience, Guy Fieri’s DC Kitchen + Bar.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

You will provide first-class customer service and value for our fans.
You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
You will innovate. We are nimble and first to market. We are not averse to risk.
You will have fun. We are in the business of happiness.

Position Overview: The Suites Department at Capital One Arena, which handles all the client services and operations for +110 Suites and the members-only Player’s Club, is seeking a Client Service and Hospitality Intern for the 2024-25 NBA/NHL season to assist in providing the highest level of premium experience. This is a paid internship.

Are you looking for hands-on hospitality experience in the sports industry? We'd love to hear from you!

Responsibilities:

Coordinate and complete all special events, including communicating with arena vendors and suites clients.
Assist in coordination and communication with in-arena suite client activation.
Manage departmental requests for the Ambassador program with special Wizards and Capitals Alumni and share pictures from client interaction.
Handle client communications via email, LinkedIn, and other various platforms.
Learn the functions of our CRM database Salesforce and assist with the Capital One Arena suite rental process.
Work with the Suite Services team to craft and host special events for our suite clients.
Distribute autographed items and other client gifts; assist in tracking gift and merchandise inventory.
Learn various functions of TicketMaster Archtics software.
Assist with general office duties and special suite related stadium projects.
Other duties as assigned.

Minimum Qualifications:

Current undergraduate or graduate student.
Professional with effective and efficient communication skills.
Previous experience or course work in hospitality or sports marketing.
Highly organized and detail driven with the able to multi-task.
Working knowledge of Microsoft Word, Excel, Powerpoint, and Outlook.
Flexibility to work all special events taking place on evenings, weekends, and holidays as needed.
Reliable transportation and housing.

Pay Rate: $17.50 USD/hour.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $20,000 - $30,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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