OVERVIEW

The Investigations Manager will play a key role in supporting our global brand protection efforts in the APAC region by coordinating offline counterfeit investigations, overseeing test buy operations, and maintaining accurate case tracking systems. This individual will collaborate closely with investigators, enforcement partners (including Customs and local law enforcement), and internal stakeholders to ensure enforcement activities are well-organized, actionable, and aligned with strategic priorities. The ideal candidate will bring strong organizational skills, operational discipline, and experience managing multiple workflows in fast-paced, cross-functional environments.

RESPONSIBILITIES  

• Support and coordinate offline enforcement efforts in APAC, including test buys in global markets
• Collaborate with field investigators and enforcement partners to ensure timely, complete, and well-documented execution
• Conduct research to support case development and flag relevant leads for escalation
• Maintain case tracking systems, ensuring investigation updates, status changes, and enforcement outcomes are accurately documented
• Assist in compiling case summaries, data logs, and investigation status reports
• Partner with online enforcement team to convert digital insights into actionable offline investigations
• Coordinate with legal and compliance teams to improve operational processes, streamline communication with enforcement partners, and develop enforcement priorities and escalation strategies
• Support onboarding of new investigators and provide documentation to align them with program expectations
• Assist in identifying process improvements related to investigation workflows and global monitoring and enforcement

Qualifications

• 2–4 years of experience in brand protection, investigations, legal operations, compliance, or an operational enforcement support role
• Strong project coordination and organizational skills; ability to manage timelines and vendors across multiple investigations
• Familiarity with counterfeiting trends and how brand abuse manifests in physical or online-to-offline channels
• Clear communicator with the ability to organize and escalate relevant case information
• Experience maintaining or contributing to structured tracking systems
• Experience supporting field enforcement operations, managing test buys, and coordinating vendor activities
• Background working with investigative partners and law enforcement partners
• Strong working knowledge of Excel or other tracking/reporting tools or software
• Currently based in Hong Kong or APAC.