Tipico is looking for an IT Administrator (m/f/x) to join our team. Grow with us, introduce us to new ideas, and develop products that maximize the thrill of sports for our customers. Every day, you’ll work in a highly collaborative and agile environment with cross-functional team members to develop products and create technical solutions that push us forward.

Your playing field:

• Together as one team we keep the ball rolling and therefore you maintain a high standard of customer service (deskside and remote), satisfaction, and support provided
• You are the owner of reported issues and communicate the status and progress of such issues in a regular manner
• We love what we do: You will troubleshoot and repair hardware/OS/software (Windows, Mac OSX, Windows, and mobile devices), failures, and data recovery
• Getting involved in exciting projects that will arise from time to time
• You will manage the internal IT Support procurement process
• You keep us running - You will be managing our user accounts as well as groups, passwords, and mailboxes within the corporate Active Directory, Exchange Servers (Office 365), and other various systems as per request
• You will maintain operational documentation, including Knowledge Base articles and Standard Operating Procedures as part of your daily business
• You will be contributing to the maintenance and improvement of IT Service Management standards and processes
• You will be involved in ad-hoc projects

Travel might be requested for this role from time to time. 

Which skills should you bring to the pitch:

• Proficiency. 3+ years of experience in an IT Support environment
• Service Management. Strong customer focus and knowledge of IT Service Management / ITIL standards and processes
• Software. 
  • Microsoft Intune is mandatory for this role. 
  • Knowledge of Azure Active Directory, email technologies (Office 365, exchange servers), are ideal.
  • Knowledge or experience in scripting such as Powershell would be nice to have. 
• Hardware. Knowledge of PC workstation security and disk encryption systems
• Ticketing System. Knowledge of ITSM applications: JIRA Service Desk
• IP System. Knowledge of IP addressing, networking, and telephony
• Network Systems. Basic understanding of WLAN technology, network systems, virtualization, and virtual infrastructure (VMware & Hyper-V)
• Language. Excellent command of written English

Who we’re looking for:

• Agile Mindset. This is about learning and adapting, continuously improving what we do to deliver a valuable product to our customers. You collaborate and communicate leading to team success
• Team player. We love learning from each other, great ideas are shaped and inspired by other ideas in order to achieve the simplest, smartest and safest solution
• Innovative. We create space for ideas and love to use the newest technologies. To be cutting-edge, we need to stay on top and deliver an amazing digital experience

This is how we score with you:

• Established International Group.  We have a solid foundation on which to grow.
• Personal and Professional Growth.  We offer you opportunities to develop and grow to unlock your potential.
• Competitive Package.  We care for our employees, offering an indefinite contract, competitive salary, Private health and dental insurance and free parking.
• On-site childcare.  Worried about where to leave your 3+ year old kids? We’ve got a game plan.
• Sports Incentive.  We want you to remain active and will subsidise a membership of the sport of your choice.
• Modern offices.  Our very own Tipico tower provides an open plan space with the latest technology.
• Events.  Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
• Supportive Environment.  We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico is right for you? Apply now and join our winning team.

If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!

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