Role Overview:

The IT Service & Support team at Sony Interactive Entertainment (SIE) is energized by a vision of exceptional employee experience—where technology not only supports work but fuels creativity and connection. Our mission is to set new benchmarks in how IT orchestrates seamless, immersive, and secure environments—whether someone’s collaborating in a meeting room, coordinating a global event, or presenting on stage.

As an IT Support Administrator – AV & Events Support, you will be instrumental in turning each interaction into a standout experience. You'll be involved with internal and external SIE events, from setup, live support when the event is happening and teardown. You will be part of a team that does daily check and maintenance of AV kit across all meetings rooms and supporting providing outstanding support through the Walk-Up Desk. A key part of your role will involve supporting and optimizing meeting room AV experiences within a Microsoft Teams Rooms environment, ensuring world-class reliability and ease of use. You will be onsite between 3-5 days a week depending on business needs.

Your toolkit will blend technical troubleshooting, proactive system maintenance, and a passion for elevating digital and in-person collaboration experiences. You’ll liaise closely with global teams and AV partners—ensuring our technology empowers compelling live and virtual moments that reflect SIE’s bold and immersive culture.

This role demands a proactive attitude, outstanding communication skills, and the ability to operate hands-on in high-pressure, high-visibility situations. You’ll be the go-to expert for AV infrastructure and hybrid collaboration—from internal town halls and leadership meetings to major external showcases. If you thrive at the intersection of event production, technical operations, and employee experience—and you’re driven to set the standard at every touchpoint—this is your moment

What You’ll Be Doing:

• Provide hands-on support for internal and external SIE events across multiple countries and regions.
• Support meeting rooms and Microsoft Teams Rooms environments.
• Perform daily meeting room checks at SIE using Poly Lens and Teams Admin Centre
• Support, plan, and implement internal events (virtual and in-person) including town halls, and employee network events.
• Manage AV equipment across the estate, ensuring high availability and alignment with corporate standards.
• Investigate and deploy new technologies to enhance event quality, network infrastructure, and collaboration tools.
• Provide Tier 2 support for AV and collaboration systems, resolving incidents within SLA and escalating where required.

What We’re Looking For:

We’re looking for someone with a dynamic and proactive approach to AV and event support—someone who thrives in demanding live environments, can shift between independent work and team collaboration, and delivers consistently under tight deadlines.

You are someone who:

• Is highly self-motivated and calm under pressure.
• Excels at problem-solving in complex, time-sensitive scenarios.
• Has a good sense of ownership and attention to detail.
• Can balance technical excellence with exceptional customer service.
• Willingness to work flexible hours, including early mornings, evenings, and weekends, to support events and live productions

Essential Skills and Experience:

• Minimum 5 years’ experience providing technical event and AV support within an enterprise environment.
• Solid understanding of PlayStation hardware and software platforms.
• Demonstrable ability to design and deliver engaging online and hybrid events.
• Hands-on experience with video production technologies, audio/video/lighting setups, and broadcast tools with advanced post editing skills
• Experience supporting Microsoft Teams Rooms and collaboration technologies.
• Solid understanding of Microsoft Windows 11 Enterprise, macOS, and Microsoft Office 365.
• Solid understanding of MacOS
• Tier 1 & 2 support experience within enterprise environments.
• Intermediate networking knowledge (TCP/IP, Wi-Fi, switches, routers, and firewalls).
• Basic scripting familiarity (PowerShell, Bash, or AppleScript).
• Working knowledge of Teams Admin Centre and Teams Pro Portal.

Non-Technical Skills:

• Professional credibility and discretion when handling confidential or embargoed content.
• Exceptional relationship management and communication skills across all organizational levels.
• Strong commitment to troubleshooting, diagnostics, and root cause analysis.
• Customer-centric attitude with an unwavering focus on service excellence.

Qualifications

• Microsoft certification (e.g., MCP, MCITP, MCTS).
• Apple certifications (e.g., ACSP, ACTC).
• CCNA Certification (or equivalent networking qualification).

Broader Context:

The Audio Visual & Events Support function is an integral part of SIE IT Service & Support, delivering Tier 2 support and event technology services to PlayStation’s global workforce. The team operates within a hybrid Microsoft Windows and macOS environment integrated with Active Directory and enterprise collaboration platforms.

Core team objectives include:

• Delivering advanced Tier 2 support for internal users.
• Ensuring service readiness for new projects and technologies.
• Maintaining robust asset management and audit controls.
• Driving continual service improvement initiatives.
• Upholding SIE’s Global Information Security Policy across all activities.

Benefits

• Discretionary bonus opportunity
• Hybrid Working (within Flexmodes)
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers