About Us:

Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and Twitter, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide and Instagram channel to learn how to ace our interview process.

About the Position 

We're looking for an enthusiastic IT Support Engineer to join our IT team in San Francisco, CA. If you're looking to join a team, then we'd love to hear from you! Twitch is the game-changing live streaming service for creators.

As an IT Support Engineer, you will provide hands-on support for client hardware and software on Windows, Mac, and Linux systems. In addition, you will support our conference and meeting spaces as the first line of response. We're looking for someone who is comfortable working as part of a distributed team and communicating with all kinds of users.

You have an excellent understanding of computers (both hardware and software), basic knowledge of Audio Video systems and platforms. You have technical skills, and the ability to deal patiently with people in different situations. You will report to the Service Desk Manager.

You Will:

• Resolve complex issues that may not be well documented, and apply your knowledge to improving and creating support procedures and documentation
• Manage our IT ticket queue to ensure service level agreements are met
• Provide personalized support to Twitch employees
• Manage and troubleshoot Gaming PC, printers, and other IT-related site equipment
• Manage our IT assets through the entire lifecycle, onboarding, repairs, and secure disposal.
• Image, and deploy laptops for employees both locally and remote
• Analyze competing  tasks, assess technical risk, and communicate impact to the business and team

You Have:

• 2+ years experience working in an IT Desktop Support role
• Have broad knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Linux, and managing Mac and PC's in an enterprise environment. Perform advanced system administration activities and are a subject expert in at least one area of technology
• Experience with client management systems
• Experience with IT Services ticketing software
• Exposure or some experience to scripting or programming.
• An understanding and awareness of Security standards

Bonus Points

• Bachelor's degree in Computer Science or IT related field
• Advanced Windows, macOS or Linux systems administration skills/certification
• Experience with Google Meet, Chime.
• Familiar with AV systems
• Familiar with Twitch
• ITIL certification or courses

Location(s): San Francisco, CA (onsite - daily)

Contract Length: 9 months (per length of service policy)

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $27/hour in our lowest geographic market up to $40/hour in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

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