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Ottawa, Canada

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way.

Main Responsibilities

Onsite hardware and office setup/takedown;
Preparation of equipment for production projects and support services;
Preparation of equipment for shipments to remote workers;
Respond to user queries sent by HelpDesk ticket, phone, email or chat, or reported in person;
Handle onsite reboots/replacements/cabling for equipement maintained in dedicated PC farms;
Manage, take charge of and be responsible for the resolution of hardware IT problems;
Troubleshoot user issues on computers, laptops, consoles, mobile devices;
Inventory management;
This role sometimes requires physical work to prepare desk layout for project setups and to build the environment used for PC farms.

Requirements

Able to follow the security and confidentiality measures and policies established by the company, as well as to ensure that the other members of the team do the same;
Ability to communicate orally and written in English;
Excellent problem solving skills;
Strong ability to self-motivate, reliable, and able to work alone or in a team;
Capable of working in a high-pace and evolving environment;
Patient, professional, dynamic with a positive attitude;
Serious and responsible;
Knowledge of the components of a computer as well as the most common game consoles;
Possessing a DEP in computer support or any other related field of study is an advantage;
Work experience in the video game industry or customer service;
In good physical condition, must be able to lift up to 50lbs (23 kg) for task such as moving office furniture/desks/PCs/servers/racks;
Working knowledge of computer assembly and troubleshooting;

Work Schedule

The technician must also be available and ready for changes in schedule;
Available to work overtime as needed to fulfill role requirements. This may include extended shifts and occasional weekend hours.

Benefits

Starting salary of $20/h. Overtime paid at 1.5x rate after 40h worked per week.

Regular team activities (BBQ, game nights, trivia, and others);
Committed, present and friendly team in a pleasant work environment;
Team satisfaction regularly assessed;
Opportunities to drive new ideas and initiatives.

Note to Recruitment Agencies: Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios.

Role Information: EN

Studio: Keywords Studios

Location: Americas, Canada, Quebec, Ottawa

Area of Work: IT & Infosec

Service: Support Services

Employment Type: Full Time, Contractor

Working Pattern: In-Office

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $35,000 - $45,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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