We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.

About the Role

We’re looking for a knowledgeable, customer-focused IT Support Specialist to join Rula’s IT Service Desk. In this role, you’ll support our team by providing technical assistance, troubleshooting hardware and software issues, and keeping our IT knowledge base up to date. You’ll work closely with teams across the company to maintain a secure, efficient, and reliable tech environment that helps drive our mission forward.

Required Qualifications

• 2+ years of related professional experience serving in a Help Desk, Service Desk, or IT Support role providing technical support in an enterprise IT environment.

• Experience supporting Apple macOS.

• Ability to create and maintain team and customer-facing process documentation.

• Basic understanding of Security best practices, including access control and data protection.

• Ability to manage their workload via a Service Desk ticketing platform.

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Experience working core Atlassian applications, such as Jira Service Management and Confluence.

• Experience with Slack and Google Workspace administration.

• Experience with managing users and groups in Okta.

• Associate/Bachelor Degree in Information Technology, Computer Science, related field of study OR equivalent role experience.

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.