Provision of desktop support services to gaming developers including game development kits, audio visual technology and telephony. Support team for all desktop hardware and software support. 

This is a client facing role within Worldwide Studios Europe to include the following primary responsibilities: 

• Manage IT support services for game development specialists
• Management of an active service desk and monitoring and management of task allocation and completion within agreed SLAs
• Management of all aspects of day to day IT desktop support (workstations, cabling, telephony, software). 
• Oversee and manage major desktop projects (workstations upgrades, software changes, staff moves)  
• Installation and configuration of hardware & software
• Management and teaching IT skills to an apprentice 
• Establishing and maintaining working relationships with the Development Studio
• Monitoring and control of IT service SLAs
• Staff management and resourcing for desktop support

What you’ll be doing:

• Responsible for desktop security and asset management control
• Management and distribution of IT peripherals
• Optimise desktop performance
• Participate in hardware and software product selection
• Ensure that the support team is fully conversant with IT and information security policy and guidance  
• Ensure that the provision of services are compliant with Current Security Policies

 What we’re looking for:

• Good experience in a hands on support role 
• Experience in desktop support, software support and infrastructure.  
• Establishing, managing and monitoring support processes for a high availability, high capacity site
• Workstation and desktop planning and management
• Managing a service desk  
• Detailed desktop operating system knowledge/experience including Linux, MacOS, and Windows
• Strong Knowledge of desktop hardware 
• Infrastructure knowledge/experience (Active Directory, DNS, DHCP, Mac networking)
• Knowledge and experience of the gaming industry and/or working in a creative industry is desirable
• An ability to work under pressure and prioritise effectively 
• Flexible, personable, client focused and problem solving mentality
• ITIL foundation preferable but not essential.