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Veo is hiring a
Italian Speaking Customer Support Specialist

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Read by 239 job seekers.

Copenhagen

Veo is the world’s most exciting AI-powered sports company. We’re democratizing the world of sports by granting video and analysis for sports teams on all levels – a privilege that used to be only for the few. More than 25,000 games in 90+ countries are recorded every week.

But that’s not the most remarkable thing about us.

The coolest thing is our people. We’ve attracted some of the brightest minds in the industry. They are the reason we can create a great product and do it while enjoying ourselves.

The Who, What, Why, and Where

There is a big global interest in our product, and to supercharge the potential, we are now hiring the best customer service talent for our Customer Support team. At the heart of our strategy is to keep customers excited and guide them to get the most out of being a Veo customer. We assist them with issues and proactively engage them to do the best possible recordings.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just do. These are the behaviors you’ll need for growth at Veo. Now, this might sound innocent enough, but in Veo, this is really lived. All processes are questioned as they should be!

Responsibilities
  • Respond to customer requests clearly and comprehensively as a front-line supporter
  • Adhere to our KPIs for a low response time, minimal backlog, and high customer satisfaction
  • Communicate relevant feedback and issues from customers within the support team using the proper escalation flows and channels
  • Provide feedback for optimizing the processes that we currently work with

  • Qualifications
  • Fluency in Italian
  • Experience in customer-facing roles
  • Experience with tech support or product support. 
  • Experience with phone and email-based support 
  • Comprehensive written and verbal communication skills
  • Fluency in English
  • Interested in encouraging people and making them succeed
  • Solution-oriented mindset and a structured approach to work
  • Familiarity with customer service tools
  • You thrive in an environment where we grow together hour by hour, and you are someone who can cope with constant change and self-learning

  • You get to work with our super cool Customer Support team in Copenhagen.

    You will be a part of our accelerating growth journey in a modern scale-up company with a revolutionary product impacting many sporting careers and lives. We are a bunch of highly diverse, open-minded, high-spirited, and fun-loving individuals motivated by a common goal to contribute to innovation in the sports industry.

    We enjoy a laid-back atmosphere in our incredible new headquarters in Copenhagen, where our coffee is good, our kitchen is always well-stocked with sweets and snacks, and performance-oriented culture is at its core. This is primarily an on-site job that will require you to be at our office, with the option to work remotely if required and deemed necessary.

    At Veo, you'll be part of a thriving work environment where every day brings new excitement. Our rapid growth ensures a diverse and ever-changing atmosphere. We believe in work-life balance and providing a positive culture that allows you to thrive personally and professionally.

    Our Copenhagen office mirrors our innovative technology – with an indoor ball court, rooftop terrace, and well-equipped gym. We have created a facility that supports connecting disciplines across the business, facilitates creative thinking, and gives the space to engage with colleagues, our global partners, and the entire Veo community.
    Diversity and differences are valuable assets for us. We value diversity and inclusion and welcome people from all backgrounds. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply.

    We’re committed to building a diverse, inclusive, and authentic workplace. And you may be just the right candidate for this or other roles.

    Still interested? Join us at Veo and become a part of a team that delivers greatness and has a great time doing it.
    We will invite for interviews continuously, so apply with LinkedIn or your resume as soon as possible.
     

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