FloSports is a world-class sports media company strategically positioned to be the essential  destination for passionate sports fans, delighting them with live event coverage, breaking news,  highlights, stats, rankings, and team and player profiles. We are growing Our Sports every day  by continuing to invest in our ever-expanding ecosystem, which consists of over a dozen sport  verticals and hundreds of streaming partners. FloSports is creating the home for college  conferences/leagues and sports like grappling, hockey, track & field, racing, cheer, wrestling,  and more, and we are looking for innovative and passionate people like you to help us! 

THE ROLE: 

FloSports is looking for a full-time contract, customer service oriented Junior IT Specialist, who is ready to grow their technical skillset, and start building and owning processes. The ideal candidate will have the reactionary finesse to pivot on a dime as incidents occur, but the proactive acumen to start planning and working their way up to being a voice at the table, as we grow and develop our department. This role is perfect for someone who has a strong problem solving mindset, is comfortable being taught by others, and takes pride in delivering high quality service to their userbase. They must be ready to improvise in the spur of the moment, but able to do so with grace.

RESPONSIBILITIES: 

• Monitor and respond quickly to incoming requests related to IT issues.

• Maintain computer systems and act as support if any system goes down.

• Responsible for workstations, printers, servers and related equipment (monitor, keyboard, mouse, hard drive, etc).

• Maintain user workstations, including upgrades and configuration as needed.

• Assist with onboarding of new users.

• Keep inventory of all equipment, software, and license users.

• Install, configure, and upgrade workstation software.

• Maintain and support IT A/V and conference hardware

• Qualifications

• Associate’s Degree preferred but previous experience of working in an IT support role will substitute.

• Previous experience within a customer service role.

• Well-founded best practices for both internal technical documentation, and user facing guides.

• Demonstrable experience of Microsoft Windows and MAC client operating systems as well as various software packages including Google Workspace.

• Excellent IT skills and computer literacy.

• Excellent organizational skills.

• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Good attention to detail and ability to show initiative.

• Ability to plan and prioritize workload without supervision.

• Familiarity with ticketed issue tracking, Jira preferred

• Ability to prioritize, manage and perform under pressure to meet SLA’s.

• Experience with corporate office environments, and direct executive interactions

• A baseline of knowledge regarding A/V, conferencing, and meeting technology.

OUR COMMITMENT TO DIVERSITY:

At FloSports, we are bonded by our passion for sports and our purpose to unite communities around experiences that finally give underserved sports the love they deserve. We recognize the need to build a company that seeks out, embraces, and celebrates our individual differences, ideas, and talent. FloSports is committed to the pursuit of a fair, equal and inclusive workplace where everyone is given the opportunity to grow to their fullest potential. 

OUR BENEFITS:

• Recognized three years in a row as a Top Workplace by the Austin-American Statesman

• Flexibility at work - you can take control of your profession and personal schedule

• All-hands events hosted in beautiful Austin, Texas 

• Annual equity awards for all top performers

• Competitive and comprehensive medical, dental and vision plans

• Peace of mind through company-paid short-term disability, long-term disability and life insurance

• Generous 401(K) company match vested immediately

• Progressive parental leave policies

• Flexible paid time off

• Hack-a-thons and a full calendar of team-building and social events

• Company donation to youth teams and leagues that our employees coach

• Stocked snack bar, catered lunch and breakfast tacos every week

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