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Superbet is hiring a
Junior VIP Specialist

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Read by 80 job seekers.

Poland

It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

The Junior VIP Specialist role is to offer support to our VIP customers, to find the best solution to solve the customer's issues. This position tries to build an exceptional relationship with VIP`s company customers, to provide the best services through the communication channels provided by the company.

We’re looking for someone who:
  • Has at least 1 year of experience in the customer service department;
  • Is a native Polish speaker with English at a basic level;
  • Proves excellent communication skills;
  • Has strong written conversational skills;
  • Has good negotiation skills;
  • Has the ability to interact with many different types of people, externally with customers and internally with company teams and departments;
  • Is friendly and empathetic, motivated and with good energy;
  • Is a team player.
What you’ll be doing:
  • Contacting clients suggested by the VIP Manager and informing them that they have been selected for VIP project;
  • Responds to every request that comes from customers;
  • Handle VIP customer complaints in a patient and efficient manner;
  • Provide accurate information and solutions to customers' queries;
  • Contacts their VIP customers according to the structure, through the communication channels provided by the company;
  • Identify customer needs, concerns and questions;
  • Promotes Superbet services and image (campaigns, new games, etc.);
  • Build professional relationships with customers;
  • Give manually retention bonuses, VIP campaign bonuses and inform the clients about these bonuses;
  • Work in a team and help his colleagues (contact, offer bonuses to the client of other colleagues when it is necessary);
  • Reports technical issues that customers encounter to superiors or to competent departments.

What do we offer:

  • Knowledge-sharing culture;
  • Use of the latest technologies and tools;
  • Competitive salary and bonuses;
  • Flexible working hours;
  • Open vacation policy;
  • Hybrid way of working;
  • English lessons;

About us:

We are a tech & entertainment company founded in 2008, with a dream of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world.
Our group is present in 10 countries, in terms of operations or tech hubs, with the most important markets being Romania, Belgium, and Poland.
The Superbet team gathers more than 4.500 people, acting as the major driving force behind our success.

Tech-powered global entertainment platform

At Superbet, technology and innovation are at the heart of everything we do. Our tech hubs in Zagreb, London, and Bucharest are focused on developing the best proprietary technology, innovative products, and new ways to engage with our passionate customer base.
Following record-breaking years for the Group, we are moving ever closer to our goal of exciting the world. Our plans are big - expanding our presence in Central and Eastern Europe and creating a unique experience for our customers.

Our Credentials

The world's largest private equity fund, Blackstone Inc., recognized our vision. That's why we received a strategic investment of 175 million euros in 2019.
As leaders in compliance and best practices, we are members of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC).

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $25,000 - $30,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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