Read by 78 job seekers.

Pasig, Philippines

JOB SUMMARY

As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organize, and disseminate organizational knowledge, particularly within IT services. You will be instrumental in ensuring that relevant information is readily accessible, supporting informed decision-making, timely problem resolution, and promoting continuous learning.

KEY RESPONSIBILITIES

Develop and maintain a comprehensive knowledge management strategy in alignment with our business objectives.
Oversee knowledge content creation, categorisation, and maintenance, ensuring its accuracy, relevance, and accessibility.
Integrate knowledge management processes with other IT service management functions to enhance service delivery and efficiency.
Foster a culture of knowledge sharing across the organisation, encouraging collaboration and effective communication.
Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy
Provide training and support to staff on knowledge management practices and tools to champion a knowledge management culture

Requirements

REQUIRED SKILLS AND EXPERIENCE

5+ years of current proven experience in implementing Knowledge Management strategies.
Experience building KM programs in the technology industry or within technical groups within a large, global organisation.
Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback and experience.
Proven experience in leading teams to deliver impact.
Strong understanding of IT service management and ITIL framework.
Proven experience in a ServiceNow environment.

Bachelor’s degree in information technology, Business Administration, Library Science, or a related field.
Relevant certifications in knowledge management or ITIL are advantageous.

Benefits

Opportunity to grow in global team member.
Permanent remote setup

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $30,000 - $40,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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