Opportunity

We are seeking a highly skilled Lead Enrollment Analyst to lead the analysis, strategy, and optimization of our enrollment processes. In this senior role, you will serve as a subject matter expert, partnering with cross-functional teams across Marketing, Operations, Clinical, and Data Science to uncover insights, identify opportunities, and drive measurable improvements from the initial intake call all the way through activation.

Responsibilities 

Enrollment Analytics Leadership

• Own the measurement framework for the entire enrollment funnel.
• Develop and maintain advanced reporting, dashboards, and models to track performance, identify trends, and highlight risks or opportunities.
• Lead deep-dive analyses to explain changes in conversion rates, drop-off points, and customer behavior.

Strategic Insights & Recommendations

• Translate complex data into clear, actionable insights for senior leadership.
• Provide recommendations that balance growth, efficiency, and member experience.

Cross-Functional Collaboration

• Serve as the primary analytics partner to Enrollment, Marketing, Operations, and Clinical Operations leadership.
• Partner with Clinical Operations to analyze provider availability, appointment fill rates, and scheduling efficiency to ensure members can access care seamlessly.
• Guide decision-making on staffing, capacity planning, and intake operational improvements.
• Collaborate with MarTech and Data Engineering to ensure accurate instrumentation, data quality, and scalable reporting.

Modeling & Forecasting

• Build predictive models and cohort analyses to forecast enrollments, intakes, and activation rates.
• Evaluate program, partner, and channel effectiveness to optimize resource allocation.

Thought Leadership & Mentorship

• Act as a senior advisor to leadership on enrollment strategy and KPIs.
• Mentor junior analysts, providing guidance on analytical methods, business context, and stakeholder engagement.

Qualifications 

• 10+ years of experience in analytics, with at least 3+ years focused on enrollment, funnel optimization, or customer acquisition.
• Background in healthcare technology required. 
• Strong background in healthcare analytics and an understanding of regulatory and operational considerations.
• Strong SQL and Snowflake skills
• Data visualization skills (Looker/Lightdash, Tableau, PowerBI, etc.).
• Solid understanding of instrumentation in applications, including how to work with APIs and perform basic negotiation tasks for data integration.
• Experience with statistical modeling, A/B testing, and predictive analytics.
• Proven ability to translate data into actionable insights for senior stakeholders.
• Excellent communication skills, with the ability to influence cross-functional partners and executives.
• Experience in Salesforce preferred. 
• This hybrid opportunity based out of Minneapolis, MN or New York, NY. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Compensation and Benefits 

The compensation range for this position is $130,000 - $140,000 annually. 

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation 
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan