Neko Health is a Swedish healthcare technology company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Neko's vision is to shift healthcare from reactive treatment toward preventative health and early detection. This requires completely reimagining the patient's experience and incorporating the latest advances in sensors and AI. Neko Health has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is convenient and affordable for the public. The company is based in Stockholm, offering the Neko Body Scan experience at locations in Stockholm, London and Manchester, with over 500 employees.
Job Title: Lead Operator
Hiring manager: Clinic Area Manager
Location: Neko Health Victoria, London, United Kingdom.
Hours: Full-time, five days per week, 4 days on management activity this will be in the clinic, 1 day on service provision.
Salary: To be discussed in interviews
Applications close on Monday 12th January 2026
Key Management Responsibilities: Line management of clinic operatorsPerforming regular 121s and sit ins with clinic operatorsRecruitment of clinic staffCascading and implementing changes to practiceEnsuring compliance with Clinical SOPs and protocolsMonitoring KPIsOverseeing incident reporting and risk managementReviewing the quality of medical care providedProviding feedback to operators on the quality of their medical careMonitoring and feeding back on rebooking rate and customer satisfactionManage operator staffing to ensure 100% uptimeWork closely with the Clinical Site Manager to run the clinicKey Service Provision Responsibilities:Conduct thorough Neko Health scan on membersProvide world class hospitality care when engaging with membersDemonstrate precise phlebotomy skillsWork calmly under pressure when encountering tech issuesPay high attention to hygiene and cleanlinessEnsure inventory stock is maintained at an appropriate levelContribute to clinical quality improvement activityCollaborate with teams across Neko to develop and improve our technologyTo work flexibility, and to adapt and update your skills as the role requiresWe offer a dynamic work environment with a high degree of autonomy that fosters growth and development. If you are passionate about building a better healthcare system for everyone and you thrive in a fast-paced environment, we would love to hear from you!
Please note: we perform background and reference checks as part of our interview process.
