About the Role

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re  inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

We’re looking for a Lead Designer to join our team to help reimagine and bring to life a best-in-class experience for our Group Facilitators. You will design a consolidated facilitator experience that covers the end-to-end employee experience, from onboarding, scheduling, performance management, payroll, documentation, and curriculum management. 

Responsibilities

• Partner with Engineering, Product Management, Clinical, and Operations leaders to define product vision, direction, and strategy that spans multiple products and devices.
• Set and raise the quality bar for design and influence through your mastery of craft and problem solving skills.
• Approach problems critically, help refine problem statements for others, and show breadth in exploring how we might solve them
• Present and effectively communicate the design and product vision; drive design decisions with data and insights
• Lead the process, end-to-end: discovery, problem definition, solution definition, and experimentation through to launch. 
• Lead user research to uncover customer problems, needs, and product opportunities.
• Lead co-creation workshops with your product team, designers, and stakeholders.
• Prototype, validate, and deliver elegant, on-brand solutions to complex problems.  
• Support, mentor, and provide radically candid feedback to team members.
• Contribute to our internal design processes, practices, team culture, and design system. 

Requirements

• You have a minimum of 7 years of work experience in Product Design for tech/software products, preferably in Mental Health, Telehealth, or Workforce Management.
• You have experience envisioning and delivering 0-1 experiences at category defining companies
• You have experience defining customer journeys that span multiple products and devices
• You are a systems thinker with a proven ability to solve complex UX problems and product strategy skills to deliver quality design solutions.
• You have a deep understanding of how qualitative and quantitative research informs product and design decisions.
• You are a strong communicator and storyteller, communicating concepts and ideas in different formats depending on the need, and revise your approach.
• You set high standards for yourself and others and are able to help others meet these with a growth mindset. 
• You have a bias for taking initiative and ownership of work, filling in the blanks when encountered by ambiguity
• You’re skilled with user research (with a deep understanding of how qualitative and quantitative research informs product and design decisions), front end coding, project management, product discovery, and UX writing a plus
• You possess a track record of making technical decisions that are best at that given point in time and comfort with making decisions with incomplete information
• You’re an expert with the tools of the trade, and have experience contributing to token-based design systems. 

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $165,000 and $225,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.  #LI-HYBRID