Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

As the L&D Project Manager under the guidance of the Global L&D Manager, you will ensure seamless and effective training workflows across our operational projects. Your responsibilities involve partnering closely with operations managers, project training teams, and clients to ensure smooth project-specific training, nesting, upskilling, and knowledge management processes. Furthermore, you will lead or contribute to client engagements, RFPs, and internal audits, aiming for continuous improvement in our training practices. Your mission is to equip our teams with the skills they need to excel, aligning with our commitment to success!

What are we looking for? Our L&D Project Manager has a knack for the following skills:

Leadership:

• Lead or participate in RFPs and client presentations as the representative for Global L&D, showcasing our training capabilities and expertise.
• Foster collaboration within the project training team, leveraging diverse strengths to achieve optimal program outcomes.

Analytics:

• Work closely with the Player Engagement Auditor to identify training process and knowledge management gaps and collaborate with project Operations and training teams to address these gaps effectively. 
•  Use data insights to guide curriculum development, delivery methods, and resource allocation, ensuring maximum impact.

Communication:

• Collaborate effectively with various stakeholders, including Operational Managers, training teams, and clients. Adapt your communication style to different audiences and ensure clear, concise messaging  in order to develop and implement streamlined and effective Project Specific Training (PST), Nesting, Upskilling, and Knowledge Management workflows and success measures. 
• Craft compelling narratives that resonate with learners and stakeholders, promoting buy-in for L&D initiatives.

Business:

• Partner with clients, Player Engagement Managers, and Training team members to support new project launches, including Train-the-Trainer (TTT) sessions, curriculum design and delivery, training agreement checklists, and ensuring PST and Nesting programs are established with remediation procedures in place.

Requirements

You'd be a great fit for this role if you have:

• Minimum of 3 years of relevant experience in center or BPO environments supporting voice & non-voice programs with 100+ FTE employees.
• Proficient in client communication, expectation management, and delivering compelling presentations for both internal stakeholders and external clients.
• Skilled in developing Train-the-Trainer programs for effective training delivery.
• Ability to develop ramp plans based on client requirements and operational milestones for smooth project transitions and ramp-ups.
• Bachelor’s degree in Business Administration, Organizational Development, Human Resources, or related field; or equivalent experience.
• Certification in Six Sigma, CLDP, COPC, or Project Management is advantageous.
• Strong understanding of ADDIE learning model and instructional design principles.
• Proficient in problem-solving and addressing training-related challenges.
• Demonstrated project management skills, managing multiple projects and meeting deadlines.
• Excellent verbal and written communication skills, able to articulate complex concepts clearly and build effective partnerships with different stakeholders.

Benefits

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• As a remote role, we offer flexibility and a nice work-life balance.
• Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.
• We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.
• Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.
• We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications. Good luck and we look forward to meeting you!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

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Role Information: EN

Studio: KWM

Location: APAC, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: Hybrid