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Sydney, Australia

Hello and Kia Ora!

Start your Game…

At Entain Australia and New Zealand as a Level 2 Desktop Support Engineer! Become a key player in our vibrant and innovative team, serving as the go-to IT expert for our Sydney and Melbourne offices while collaborating closely with our passionate team at the Brisbane HQ. In this exciting role, you'll provide top-tier IT support, swiftly resolving software, hardware, and network issues while delivering exceptional customer service.

Where and how you can work
This role is based in Sydney, Australia. At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences.

Your day-to-day.

Provide top-tier IT support for software, hardware, and network issues, ensuring rapid and effective resolution of troubleshooting activities.

Manage the logistics of safely packaging and transferring IT equipment between sites.
Procure equipment and ensure it is appropriately labelled and tracked in the asset management inventory.
Deliver exceptional customer service through both phone and face-to-face interactions, proactively analysing user needs and developing a strong rapport with clients.
Participate in the automation, deployment, and maintenance of standard operating environments.
Assist in the development and implementation of desktop support methodologies and practices.
Oversee new user setup and onboarding of new employees, ensuring they have the necessary IT equipment, software, and access to systems for a smooth start.

What you’ll bring

2-3 years of experience in an MSP or corporate business as a Desktop Support or System Administrator.

Strong ability to manage incidents and requests in both Windows and Mac environments.
Proficient in Windows deployment methodologies and technologies (SCCM, network boot).
Extensive knowledge of core Microsoft technologies, including Active Directory (Azure O365 and on-prem).
Experience with Mobile Device Management and Enterprise Mobility applications and platforms.
Effective communication skills, both verbal and written, with a diverse range of customers, peers, and management.

Entain Lifestyle

Embrace your need for a work-life balance through our 9-day fortnight.
Celebrate the joy of starting a family with 12 weeks of paid parental leave.

Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.

Who are we?
At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more. 

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at careers@entaingroup.com.au or hit apply now.

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $60,000 - $80,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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