Licensure & Ops Senior Coordinator at Twin Health

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Twin Health

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions.

Working here

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create value for our customers and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. In October 2021, Twin Health announced its Series C funding round of $155M, led by ICONIQ Growth, enabling us to scale services in the U.S. and globally, helping to solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

Excited to join us and do your part in improving people’s health and happiness?

Opportunity

Twin Teammates of the Clinical Delivery Services & Management team make a difference at Twin by playing a critical role in supporting the licensure & credentialing operations structure and coordinating with our clinical team for efficient, effective and streamlined optimal care for our members.

Reporting directly to the Sr. Director of Clinical Delivery, the Clinical Delivery Manager, Licensure and Credentialing will join the organization at a pivotal time in its growth track.

Clinical Delivery Services & Management is a key role within the Clinical Operations department to problem solve, translate and liaison various operational initiatives on behalf of the Clinical Care Team so they can provide exceptional care to our members on their metabolic healing journey as we support the business in driving member outcomes, growth and economics.

Key Metrics:

Licensure Onboarding Process
Credentialing Onboarding Process
System Utilization & Optimization
Licensure renewals
Licensure timeliness
Budget (licenses)

Responsibilities

Working in partnership with Sr. Director of Clinical Delivery & Performance, the Licensure & Operations Manager will work on a diverse scope and manage operational initiatives to deliver results. This role requires a detail-oriented individual who can navigate complex telemedicine regulatory landscapes and contribute to the success of our innovative healthcare solutions.

Licensing Management, Initial, Maintenance, and Renewals
Health Plan Credentialing
Compliance Collaboration, Reporting & Monitoring

As a Licensing & Operations Specialist, you will be responsible for overseeing the comprehensive licensing process and health plan credentialing to support our dynamic team. The ideal candidate will have a keen understanding of state and federal regulations, exceptional organizational skills, and the ability to collaborate effectively with internal stakeholders and external vendors.

Licensing Management:

Navigate and monitor the renewal and maintenance of healthcare professional licenses across all states and the District of Columbia.
Develop and maintain a comprehensive database of licensing requirements, expiration dates, and renewal processes for each jurisdiction.
Ensure timely submission of license renewals, tracking expiration dates, and coordinating with relevant authorities to resolve any issues.
Utilize internal platforms for tracking and monitoring the licensing status across different jurisdictions.
Manage all tracking of continuing medical education requirements by state and license type and by each individual
Maximize timeliness and meeting of deadlines to avoid late fees, gaps in licensure, and inefficiencies

Health Plan Credentialing:

Manage the credentialing process for healthcare providers with various health plans.
Collaborate with internal teams to collect and organize required credentialing documents and information.
Work closely with health plans to ensure the timely and accurate completion of credentialing processes.

Compliance Collaboration

Stay informed about changes in licensing requirements and regulations to ensure ongoing compliance.
Stay informed about changes in licensing and credentialing regulations across states and the District of Columbia.
Ensure that the organization adheres to all regulatory requirements and standards related to licensing and credentialing.
Develop and implement policies and procedures to enhance compliance and efficiency in licensing and credentialing processes.
Develop and implement processes to monitor ongoing compliance with licensing and credentialing requirements.
Conduct regular audits to ensure that all documentation and processes meet regulatory standards.

Communication and Collaboration:

Liaise with healthcare professionals, internal teams, and external agencies to address inquiries related to licensing and credentialing.
Collaborate with legal and compliance teams to address any legal or regulatory issues related to licensing and credentialing.
Reporting and Analysis:
Generate regular reports on the status of license renewals and credentialing activities and potential areas for improvement.
Analyze data to identify trends, areas for improvement, and opportunities to streamline processes.
Support reporting and analysis for regionalization work and optimization of licensure and geography

Reporting and Analysis:

Generate regular reports on the status of license renewals and credentialing activities and potential areas for improvement.
Analyze data to identify trends, areas for improvement, and opportunities to streamline processes.
Support reporting and analysis for regionalization work and optimization of licensure and geography

Compensation and Benefits

The compensation range for this position is $70,000-$80,000 annually.

In addition, Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

A competitive compensation package in line with leading technology companies
As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments.
Opportunity for equity participation
Unlimited vacation with manager approval
16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
401k retirement savings plan

Salary range for US jobs

US Salary Range

$70,000—$80,000 USD

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