At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…
The Live Ops Manager is directly responsible for establishing, configuring, and stress-testing the operational pipelines required for global launch, ensuring operational excellence and maximizing commercial success as we ramp up. This role requires hands-on capability to utilize game data, competitive research, and player feedback to configure, execute, and optimize highly engaging features and events leading up to and immediately following launch. This role will analyze and report on engagement & monetization performance.
This role is a full-time, on-site position based 5 days a week at our Downtown Vancouver studio.
In this role, you can expect to:Key Accountabilities
Design, document, and validate all end-to-end Live Ops playbooks, protocols, and deployment checklists to prepare the team and systems for operational scale during global launch.
Directly establish, execute and configure the pipeline of Live Ops event calendar and content schedules using proprietary tooling to ensure successful deployment readiness.
Act as the primary escalation point for all content deployment issues, providing first-line troubleshooting and diagnostics for configuration errors within the Live Ops tools.
Manage the Live Ops game team (e.g. leads meetings, sets goals, manage performance, ability to develop others in the team).
Perform rapid analysis of live metrics (utilizing BI tools or direct data querying) to identify immediate service trends and proactively execute tactical adjustments to live content configurations.
Certify the operational readiness of all new major features by coordinating cross-functional teams (e.g., QA, Engineering) and personally validating end-to-end Live Ops systems before release.
Attend build meetings to represent Live Ops and actively track and resolve operational red flags and blockers specifically impacting content deployment pipelines and system stability.
Attend and contribute to Leads meetings.
Apply expert understanding of game economics to the hands-on configuration of prices, bundles, and economy levers within the Live Ops tools to maximize commercial success.
Support conflict resolution and staff management to unblock deliverables.
Regularly participate in 1:1s with direct reports.
Leadership Accountabilities
Lead by example and be comfortable with ambiguity.
Celebrate successes and learn from failures.
Be a culture pillar, empower and drive the team's vision and goals in alignment with strategic direction.
Build team accountability, cohesiveness, and supportiveness to enable departmental success.
Cultivate an empathetic and safe environment that facilitates healthy debate and expeditious conflict resolution.
Foster a growth mindset through training, mentorship, providing feedback, and coaching.
Represent Kabam externally at industry associations, special interest communities, and events.
To be successful in this role, your background includes:
Post-Secondary degree in related field.
5+ Years Experience working on a GaaS (Games as a Service) Product.
2+ Years in a Senior Live Ops Specialist Capacity.
Demonstrated track record and experience in leading or directly supporting the operational readiness and execution for a major global launch of a free-to-play game.
Sound product judgment, ability to formulate live ops strategy and present clear, measurable key results that will lead to achieving business goals.
Demonstrable hands-on experience configuring, launching, and managing live events through proprietary tools or content management systems (CMS) in a fast-paced environment.
Deep understanding of economy and monetization design, as well as of engagement drivers in live service games.
Strong quantitative and analytical skills with an emphasis on metrics-driven decision making.
Comfortable taking calculated risks, learning and sharing the lessons learned.
Extensive knowledge of live operations and monetization trends within the free-to-play business model.
Expert, hands-on proficiency with SPARX (or similar proprietary CMS/LiveOps tooling), including advanced configuration, scheduling, and troubleshooting of complex live events without relying on external engineering support.
Demonstrated capability in direct data querying (e.g., SQL) or advanced usage of BI dashboards to rapidly diagnose live service issues, measure event performance, and inform tactical decisions.
Familiar with top grossing F2P games and F2P LO design & system trends.
Strong understanding of game and player experience (e.g. you are an active social player).
Able to start thinking outside the box about new features to release in the game and the impact of that feature on the game and players.
Excited by this opportunity? Kabam is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn’t perfectly match the listed requirements we encourage you to apply anyways - you could be a great fit for this or other positions.
We invite you to apply now and start the conversation with us. Together, we can create and support some of the best games ever made and entertain the world!
About Kabam
Kabam is a world leader in developing entertaining, immersive, and highly social multiplayer games, bringing high-quality graphics, next-generation technology, and revolutionary gameplay to players around the world.
Kabam’s games,
Marvel Contest of Champions,
Shop Titans, and more have generated hundreds of millions of downloads and have received multiple awards including Apple’s Editor’s Choice and Google Play’s Best Game of the Year.
Founded in 2006, Kabam has studios and offices in Vancouver & Montreal in Canada, and Los Angeles & San Francisco in the United States. Kabam is a wholly-owned subsidiary of Netmarble Games.
Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
