As the Local IT Technician at Gameloft Brisbane, you will offer internal tech support to studio teams (artists, designers, programmers, administrative staff, etc.) to ensure the proper functioning of their workstations, network and server infrastructure, telemetry, application suites, video conferencing setups, mobile devices and will also provide production support.

From the beginning of your journey with us you will be:

• Providing first line PC and Macbook support; troubleshooting hardware, software and peripherals via ticketing queues, email and direct correspondence,
• Installing and maintaining applications and current operating systems,
• Completing and assisting global IT Operation teams with infrastructure maintenance,
• Installing and deploying technical hardware including PCs, Macbooks, iOS devices, printers, mobiles and VoIP phones,
• Managing and maintaining virtualized servers and infrastructure,
• Automating tasks and identifying process improvements,
• Documenting and preparing FAQs for studio staff and IT teams,
• Managing the inventory of IT equipment and licenses,
• Managing the inventory of mobile devices,
• Sending and receiving equipment to/from other studios and remote employees,
• Installing and updating mobile games and operating systems on various mobile devices,
• Liaising with global teams on behalf of the studio for support,
• Assisting the Local IT Manager where required.