Job Description

The role is responsible for activities and processes associated with setting-up, executing and monitoring continuous localization release flow. It involves a deep understanding of tools and processes associated with localization, and LQA specific workflows needed to continuously localize and release game content. 

You will 

• Manage all the content of the client’s products. 
• Overlook the quality of deliverables and work with the team in prioritizing tasks for each feature released.  
• Communicate directly with the development teams to solve issues and remove blockers in a timely manner.  

Key Responsibilities and Activities  

• Supports Client Loc Producers with the creation of documentation relevant to release-specific processes to enable LQA operations  
• May support Client Loc Producers with crafting localization release processes and run books for R&D products  
• Makes sure to update and maintain an up-to-date library of documents related to localization release processes for a given product  
• Monitor the localization health of release at all times and act as a first responder to any problems  
• Maintain a holistic view of release quality and continuously prioritize the various emergent issues that arise  
• Actively drive the resolution of bugs and problems by using dedicated tools or communicating with the right teams and stakeholders  
• Act as an escalation point for emergent issues during release  
• Manage risks and resolve issues that affect release scope, schedule, and quality  
• Responsible for tracking, reporting, and providing critical analysis on relevant LOC quality KPIs (general KPI trends, LOC bug metrics, etc.)  
• Provide regular visibility to both regional and central stakeholders on product health of localization  
• Sends out regular reports to provide status updates and highlight risks  

• Active involvement in planning Localization QA during project set-up  
• Active contributor to test planning process, providing feedback, and coordinating on the vendor side.  
• Acts in an advisory capacity on current workload and bandwidth for the testing operation  
• Participates in global activities by contributing content and subject matter expertise (in form of trainings, RFCs or other means)  
• Participates in training of new testing team members and providing feedback on performance

Requirements

Essential   

• Senior Tester experience or equivalent / above
• Be open-minded and proactively reach others for their ideas and suggestions
• Resolves conflicts efficiently with tact and maturity
• Manages multiple tasks effectively, progresses work in parallel
• Advanced skills with MS Excel
• Able to work extra hours/weekends to meet project/customer milestones
• Demonstrates a keen eye for errors/inconsistencies in both their own and others contribution, highlighting or amending these as appropriate
• Advanced skills with JIRA
• Understanding of Localization QA testing processes
• Makes informed decisions based on experience and input from the team
• Excellent written and verbal communication in English

Desirable  

• 3+ years of Video Game industry experience 
• Computer Science or Translation degree or diploma 
• Familiarity with linguistic and translation databases an asset 
• Experience with internal test tools 
• Passion for video games 
• Chinese language fluency is an asset