Job Description
About the Team:
The San Francisco Giants Premium Seating Department ensures the utmost quality and service to our esteemed clients and guests. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.
About the Role:
The San Francisco Giants are looking for a part-time Luxury Suites and Premium Seating Assistant, where you will have the unique opportunity to assist the Senior Manager, Suites and Premium Services and the Senior Director, Suites and Season Memberships in preparing an elevated premium experience for our top clients. This role will include building relationships with clients through in-person and email communication throughout the 2025 baseball season. Assistants may encounter situations that require quick thinking and service-oriented resolutions.
The ideal candidate will have a strong ability to provide personalized customer service to our premium clients at most Giants home games and/or other ballpark events, as well as administrative tasks in the front office during away games. This position will be in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco.
You’re Excited About This Opportunity Because…
· You’ll have the chance to demonstrate your skills by delivering prompt, accurate, and courteous service to our premium clientele.
· You’ll develop strong rapport with premium clients and their guests, creating lasting connections.
· You’ll play a vital role in internal ticket processing and account maintenance across various Giants Front Office platforms, ensuring all client information is up-to-date.
· You’ll master the day-to-day operations of our premium areas—overseeing inventory, coordinating with vendors, and promptly addressing client inquiries.
· You’ll consistently go above and beyond to create memorable ‘wow’ moments for our premium clients by celebrating special milestones like birthdays and anniversaries.
· Your unique ability to earn trust and work seamlessly with different teams within the SF Giants organization will be invaluable.
· You’ll play a key role in organizing suite-level events—from kids’ activities and field visits to special rental events that require unique accommodations.
You’ll offer essential project support to senior leadership, including the Senior Director of Luxury Suites and Season Memberships, the Senior Manager of Suites and Premium Services, and the Vice President of Ticket Sales and Premium Seating.
You’ll be instrumental in developing forward-thinking strategies by evaluating partnerships and investments that enhance our brand and financial performance.
Qualifications
· Proven experience in customer service with excellent verbal communication and the ability to manage complex situations.
· Proficient with Google Document Editor (Sheets, Docs, PowerPoint, Outlook) and preferably experienced with Tickets.com, Salesforce, and database management. Highly organized with strong attention to detail and the ability to prioritize multiple initiatives in a fast-paced environment.
· Demonstrated leadership in motivating teams and delivering exceptional service to high-profile clients, while excelling as a collaborative team member.
· Flexible to work non-traditional hours (including Giants home games and potential post-season events), capable of standing for long periods, and able to lift up to 35 lbs.
We’re Excited About You Because…
· You are an authentic, inspiring and positive team member.
· You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals.
· You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen.
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About the Giants
One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.
Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.
We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.
Our Commitment to Diversity and Inclusion
At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.
Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.
At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. According to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.
Estimated Salary Range
Our AI-powered salary intelligence estimates this position's salary to be between $45,000 - $55,000. The actual salary may vary based on factors such as experience, location, and market trends.
