About the Role

The Mail Coordinator ensures that all mail is sorted to the accurate team and acts as the primary point of contact for locating mission critical documents from a virtual mailroom. This role will spend most of its time sorting mail and flagging pieces to the relevant teams as well as ensuring that they are actioned on in a timely manner. You will also oversee all automated mail sorting rules and expectations related to mail intake times and related workflows. 

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Sort mail to the correct team and ensure that each piece is actioned on in a timely manner
• Create and manage mail routing rules based on the sender/recipient of each piece
• Maintain consistent communication streams with teams that rely on mail based workflows to ensure that current timelines are aligned to the expectations and needs of those teams
• Be an integral part of several teams acting as the main point of contact for finding and sorting all mail that is received

Requirements

• High School Diploma
• 1 year office coordination or Revenue Cycle Management experience required
• Experience in a healthcare setting is preferred
• Excellent verbal and written communication skills
• Ability to maintain strict confidentiality
• Detail-oriented
• Microsoft Office and Google Suite proficiency
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Ability to energize, communicate, and build rapport at all levels within an organization
• United States and native or bilingual English proficiency
• Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $42,000 and $52,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.