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Squad is a sports technology startup revolutionizing the areas of fan engagement, monetization, and data with professional sports. With our patented technology, Squad uniquely enables professional sports teams and leagues to much more effectively engage their fans, and thereby understand significantly more about who they are, and better monetize them.
Our software lives as an integration within team and league mobile applications. Read more about our approach to creating the fan-first era of engagement in the Sports Business Journal here.
Squad is at an exciting and important juncture to scale the business and we’re looking to build the team that will get us to the next level. We have open positions across engineering, operations/finance, business development, customer success, and product. We’re looking for individuals who are curious, collaborative, enthusiastic, and willing to learn. We value perspectives of all team members, no matter their level.
For the Customer Success Manager, you will play a pivotal role making our customers (professional sports teams) successful in extracting the most value out of our technology. You will be strategically minded, while also able to execute at the most excellent levels. Our customers will love you because you're responsive, thoughtful, communicative, knowledgeable, and can have a great command of their sport. You'll also have a strong command of data that leads to valuable data insights for our customers, and key stakeholders.
Develop, execute and standardize a successful onboarding process for each customer
Be a strategic partner to our customers as it pertains to how they can get even more value from Squad's technology
Manage the customer engagement calendar and execute the weekly initiatives with the customers during the season
Iterate, and develop the data insights reports shared with our customers on a monthly basis
Assist customers in their fan marketing initiatives as it pertains to Squad
Work with our business development team to coordinate deals and promos from key brand sponsors
Work with engineering to ensure platform customizations are implemented specifically for each customer
Minimum of 2 years in a customer support/success role
Someone who is very passionate about NFL as a sport
Someone who is Incredibly strategic in nature, forward thinking, and a self starter
Someone who is strong at analyzing data and being able to extract insights
Problem solver, and can think on their feet
Exceptional verbal and written communication skills
Enthusiasm for the company, and its growth potential
Someone who possesses a can-do attitude
Amazing human beings :)
Competitive compensation plan
Medical, Dental and Vision insurance benefits
Other competitive perks
You will be based in our Asheville, NC office