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Vero Beach, Florida
MAJOR PURPOSE:
The Housekeeping Manager for the Jackie Robinson Training Complex (JRTC) is responsible for direct oversight of the housekeeping department. The Housekeeping Manager will lead the housekeeping team, ensuring team members are complying with high standards of cleanliness and sanitation protocol in the hotel rooms and general areas while maintaining quality controls and implementing policies, procedures and ensuring superior guest service.
RESPONSIBILITIES:
Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily.
Lead, hire, and train housekeeping & general cleaning staff to adhere to our high standards of cleanliness and customer satisfaction.
Planning the cleaning staff’s schedules, assigning tasks, and assigning completion dates for those tasks.
Develop and maintain SOPs and frequency for cleaning of the general areas & guest rooms to maintain high expectations for cleanliness.
Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies.
Ensure that all safety policies and procedures are enforced in the department.
Train staff on safety, standard procedures, and required chemicals in accordance with MSDS.
Work closely with Event Planning & Maintenance departments to ensure the facility is prepared for guests both in the rooms and in general areas.
Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office.
Ensure all cleaning equipment is in proper working condition and schedule required repairs as needed.
Stand-in for any member of staff that is unavailable to carry out their duties in order to prevent any unfilled gap.
Motivate team members and resolve any issues that occur on the job.
Respond to customer complaints and special requests.
Participate in large cleaning projects as required.
Maintain relationships with vendors and suppliers.
All other duties as assigned by the Senior Manager, Operations.
REQUIREMENTS:
The preferred candidate will have a bachelor’s degree in Hospitality Management or a related field, or equivalent experience and education.
The preferred candidate will have 2-5 years of experience working in hotel operations.
A minimum of 2 years of customer service experience with a proven track record of providing superior customer service.
A minimum of 2 years of supervisory experience
Excellent verbal and written communication skills; ability to communicate confidently and effectively with all levels of stakeholders.
Self-motivated, highly organized and detail oriented.
Must be flexible to adapt quickly to changing priorities and assignments.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Candidate must be a professional, self-starter who will work as a team player and be able to work independently with minimal supervision.
Ability to work irregular hours including nights, weekends, and holidays.
Proficiency in MS Office Suite.
Ability to use typical office equipment.
Possession of a valid Driver's License.
Ability to lift a minimum of 30 pounds.
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