The Manager, Investigations supports Universal Studios Hollywood (USH) Security Operations by leading and coordinating investigations across all USH and CityWalk business units. This role oversees sensitive, time-critical inquiries and partners closely with Human Resources, Legal, Labor Relations, and Global Security to ensure matters are handled promptly, objectively, and confidentially. The position provides leadership to the Investigations team, communicates findings and recommendations to stakeholders, and helps strengthen investigative practices, risk mitigation, and compliance across a 24/7 operating environment. This position reports directly to the Sr. Manager of Investigations.
 

Responsibilities

• Manage the Security Investigations Department in meeting investigative needs, including providing investigative support to internal and external partners such as Human Resources, Legal, Labor Relations, and Global Security.
• Conduct and oversee prompt, thorough, objective, and confidential investigations of internal and external complaints in accordance with the Company’s policies and procedures.
• Conduct complex investigations and review investigator reports prior to distribution to Senior Management, Human Resources, and Labor Relations.
• Support the continued growth and professional development of direct reports.
• Present findings of high-level investigations to Senior Management as requested.
• Organize and present investigative findings to management and make recommendations on strategies and corrective action.
• Oversee projects related to security investigations.
• Support the Manager of Workplace Violence and Compliance Investigations as directed.
• Conduct analyses and make recommendations on the investigative process, concepts, and techniques.
• Maintain close liaison with private-sector partners and local, state, and federal law enforcement agencies.