The Manager, Mobile Solutions is responsible for the global delivery and operations of NBCUniversal’s mobile ecosystem, including smartphones, tablets, MiFi devices, and related services. This role oversees end-to-end mobile lifecycle management, Level 1–3 support operations, device infrastructure, and the overall end-user mobile experience, ensuring high-quality, timely delivery of mobile hardware and software worldwide.

Reporting to the Director, Unified Communications & Collaboration, this role partners closely with UCC Technicians, TechEx, TechLine, and TechBar teams to deliver a consistent, scalable support model. The Manager leads mobile deployments, MDM escalations, cellular service operations, carrier management, and stakeholder engagement across the enterprise.

A critical component of the role is managing strategic vendor partnerships, including AutoNow, Tangoe, and Caler, to support device logistics, global roaming, telecom expense management, and ongoing cost optimization. This is a hands-on leadership role that requires both technical expertise and people leadership in a complex, global environment.

Key Responsibilities: 

Mobile Operations & Delivery

• Lead global mobile initiatives, including device migrations, carrier transitions, large-scale deployments, refresh strategies, device disposal, and event support.
• Oversee day-to-day mobile operations, escalations, and service continuity across regions.

MDM, Platforms & Security

• Provide deep expertise in MDM/UEM platforms (Intune, Jamf Pro).
• Manage and support iOS, iPadOS, and Android Enterprise environments.
• Ensure compliance with mobile security standards, including MAM, VPN, and Conditional Access policies.

Carrier & Expense Management

• Manage global cellular carrier relationships (e.g., Verizon, AT&T, Vodafone), eSIM provisioning, and international roaming solutions.
• Oversee telecom expense management, billing accuracy, usage analysis, and optimization through Tangoe and Calero.

Vendor & Stakeholder Management

• Serve as primary liaison with mobile vendors and logistics partners.
• Collaborate cross-functionally with TechEx, TechLine, and TechBar teams to standardize global support workflows and improve service consistency.
• Present mobile operations status and performance metrics in the Monthly Operations Report (MOR).

People Leadership

• Directly manage a global mobile team, including timekeeping, performance reviews, development planning, and employee relations in partnership with HR.
• Foster a results-driven, accountable team culture through coaching, goal setting, and continuous improvement.
• Effectively balance operational oversight, staff leadership, and project execution.