Manager of Eligibility and Billing Operations at Grow Therapy

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Remote

About us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

What You’ll Be Doing:

We are looking for an Eligibility and Billing Operations Manager to optimize pre-service eligibility and authorization workflows, and maintain and improve claim setup to support effective collections throughout the lifecycle of a contract. You’ll be part of the remote-friendly Insurance Operations department reporting directly into the Director of Strategy and Operations. Your responsibilities:

Lead a team of Associates/Coordinators. Coach them in their day-to-day responsibilities, and stay in sync with leadership on their performance.
Collaborate with our Revenue Cycle Management, Credentialing, Product, Engineering, and Payor Launch teams to ensure we’re setting up our eligibility, authorization, and claim submission systems to maximize efficiency and accuracy to convert contracts to profitable partnerships
Build tools to support all teams in identifying and operationalizing information required to effectively generate claims.
Continuously assess and identify areas for improvement, develop improvement plans, and implement solutions to resolve issues at scale
Eligibility and Claim Generation - Ensure claims structure, eligibility, and other setup requirements are identified and documented to enable accuracy and consistency in billing.
Team Management - Build and maintain a successful team that can execute on our growing business needs.

Salary range: $107,681 - $140,760

You’ll Be a Good Fit If You:

Have 4+ years of experience implementing and maintaining eligibility, authorization, and claim submission workflows.
Have previous experience with health insurance contracts, healthcare eligibility and authorization workflows, and healthcare claims management.
Are hyper focused on creating the most efficient processes and driving operational improvements with your team. Deep understanding of how processes are connected to driving KPIs.
Are extremely organized and excel at building out or implementing systems to maintain and enable access to highly specific and technical information
Can solve problems by understanding the root cause and coming up with solutions that work not just for the current state, but that will work under predicted future complexity and growth
Have a strong track record of juggling multiple initiatives and clear ability to prioritize most important stuff. Highly organized and able to keep projects and priorities on track
Have your Associate's or Bachelor's degree
Previous experience building out a team and function

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Note: Please upload your resume in PDF format

Benefits

The chance to drive impact within the mental healthcare landscape from day one
Comprehensive health insurance plans, including dental and vision
Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):

Flexible working hours and location (remote OR in-office, your choice!)
Generous PTO
Company-wide winter break
Mental health mornings (2 hours each week)
Team meditation
Wellness Stipend
In-office lunch and biweekly remote lunch on us!

Continuous learning opportunities
Competitive salary
The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities

#LI-REMOTE

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $60,000 - $80,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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