Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way. As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, Brooklyn Sports & Entertainment operates at the intersection of live entertainment, premium hospitality, and community engagement.   

As it expands its existing portfolio, Brooklyn Sports & Entertainment now includes a media portfolio including Type.Set.Brooklyn and BK Mag, as well as Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties.   

Whether on the court, on stage, or in the workplace, Brooklyn Sports & Entertainment is driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base. The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care.  

We are guided by our core values: 

• Integrity: Be intellectually honest at all times. Demonstrate the highest professional and ethical standards.
• Care: Care for everything and everyone around us. Practice empathy, respect, and inclusion to promote an environment of excellence and success.
• Growth Mindset: Develop ourselves and those around us. Experiment, learn, and improve from everything we do.
• Accountability: Deliver on our word, take responsibility for our actions, and work in the interest of our team.

SUMMARY

The Premium Services team is comprised of goal-driven, high motor professionals focused on building relationships with season ticket members belonging to companies, organizations, and individuals in the tristate area. This department plays a pivotal role in one of the company’s missions: We Create Memories. Be part of the fun and fast-paced team behind every single cheer!

The Manager, Premium Hospitality is responsible for providing elite client service to all current and new suite lease and premium season ticket members allowing the organization to facilitate high levels of revenue generation and client retention.

What You Will Do

• Provides exceptional client service by attentively listening and comprehending the needs of suite lease and premium Season Ticket Members;
• Solicits and sells products and packages to new businesses, while also exploring opportunities to generate additional sales and revenue by up-selling current suite lease and premium Season Ticket Members;
• Makes sales calls and schedules face-to-face appointments to discuss accounts and promptly follows up with the appropriate action to move the sales process forward;
• Demonstrates the necessary ability and drive to not only meet, but exceed team and personal revenue goals;
• Possesses a thorough knowledge of Barclays Center services and Season Ticket Member benefits;
• Participates and assists with suite lease and premium Season Ticket Members’ needs and department events and trips;
• Retains and renews suite lease and premium Season Ticket Members’ accounts in their specified arena seating zone;
• Assists with the suite lease and premium Season Ticket Members’ upgrade process;
• Assists with game night operations in all hospitality areas
• Coordinates with internal departments to ensure the quality of the overall Season Ticket Member experience is excellent;
• Informs and updates management immediately if there are problems or unusual matters of significance that may require corrective action regarding suite lease and premium Season Ticket Members;
• Handles and resolves all client complaints;

WHAT YOU WILL BRING

• Bachelor’s degree required;
• 2-10 years of experience working in sales and/or client service (preferably for a professional sport franchise);
• Premium Service experience preferred
• Proven track record of successful sales experience required
• Outstanding client service and interpersonal communication skills
• Displays competencies in face-to-face presentations and event selling
• Must have experience working with database applications
• Proficient with Microsoft Suite and related softwares;
• Extensive sales prospecting-by-phone, cold-calling experience;
• Keen attention to detail, strong conflict resolution, problem solving and decision-making skills
• Flexible and reliable standout colleague, always acting in the best interest of their department and the company as a whole
• Ability to create and maintain productive, positive relationships through strong communication and interpersonal skills
• Demonstrates a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;

Compensation

$70,000 - $77,000 base salary, plus commission eligibility

Full-time employees are eligible for a robust slate of total rewards, including:

• Bonus eligibility
• Medical, dental, and vision coverage; HSA and FSA eligibility
• 401k Employer Match at 4%
• Competitive PTO policy & Company Holidays
• Parental leave policy eligible after 6 months of service
• Access to events at Barclays Center, subject to ticket availability
• Free lunch onsite Monday - Thursday; onsite barista bar
• And more!

WORK ENVIRONMENT

Works primarily in an office environment but is expected to attend New York Liberty, Brooklyn Nets games, Barclays Center Events and other events on evenings, weekends and holidays.

Travel Requirements: May be required to travel on rare occasions (<10% travel); trips may require air travel and/or overnight stay for one or more nights.

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.