Manager, Streaming Media Support Operations at FuboTV

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Denver, CO

About Fubo:

With a mission to build the world’s leading global live TV streaming platform with the greatest breadth of premium content and interactivity, FuboTV Inc. (NYSE: FUBO) aims to transcend the industry’s current TV model. Fubo operates in the U.S., Canada, France and Spain. The company also has a growing technology center in Bangalore, India that is developing strategic product and technology features for the global Fubo platform.

We’re rapidly growing in employees, subscribers, and content offerings! Which means we need your help taking us to the next level.

Fubo is committed to excellence through diversity, which involves attracting talented people from diverse backgrounds and traditions. We encourage everyone to apply.

About the Role:

*OUR HEADQUARTERS IS LOCATED IN NEW YORK CITY, BUT THIS ROLE IS BASED IN DENVER, CO*

Fubo is looking for a Streaming Media Operations Support Engineering Manager to join our team. This position is responsible for leading the monitoring and break fix of Fubo’s managed video infrastructure. The Streaming Support Manager will be responsible for a team of Engineers in the US and India working in a 24x7 environment.

What you’ll do:

Operations Support for Fubo’s Linear ABR video environment in the US, Canada, and international markets
Ensure our acquisition, encoding and packaging infrastructure is always in a healthy state
Monitor and maintain the health of Fubo’s ad signals via alerts, trending, and analysis
Manage live and exclusive content events
Provide break/fix activities and drive issues to resolution
Perform analysis and incident RCAs
Work with internal/external teams to mitigate and resolve any issues related to video infrastructure
Coordinate routine maintenance (includes overnight maintenance window support)
Define process and procedure (SOPs/MOPs) and author special-event Support Playbook
Participate as an on-call escalation resource
Responsible for driving metrics and reporting for overall operations both quantitative and qualitatively. In coordination with internal stakeholders, define KPIs aimed at reducing MTTR, and increasing overall service availability and uptime to customers
Identify and collaborate on tool/monitoring improvements for team across internal stakeholders
Regularly engage with content and transport providers to review performance, maintenance, and event coordination
Support team and business needs as required
Work across teams to support channel lifecycle activities

Minimum qualifications and experience:

Strong engineering and communication skills
Analytical thinker who takes initiative to identify and removes roadblocks
2+ years of managing operations or support teams
5+ years of working in 24x7 operations/support maintaining and troubleshooting video delivery or video delivery applications
Able to work in a shifted 24x7 operations environment
3+ years working with various ABR protocols such as HLS and DASH
Experience working with video and audio codecs such as AVC, HEVC, AAC, E-AC3
Understanding of various multimedia transport protocols such as: SRT, Zixi, UDP, RTP, RTMP
Experience with SCTE-104 and SCTE-35 ad messaging
Knowledge of SSAI & CSAI ad workflows
Familiarity with different CDN vendors and their systems (e.g. Akamai, Fastly, Level3, etc.)
Familiarity with enterprise MPEG Analysis and monitoring tools, such as Telestream, Ineoquest, Triveni, Elecard, TAG, etc
Experience creating, defining, and authoring metrics and reporting dashboards
Experience with alternate content in an ABR ecosystem (ESAM, ESNI/SCTE-224)
Understanding of backbone video and distribution (Peering, Transport, POP sites, etc)
Knowledge of monitoring protocols such as SNMP a plus
Familiarity with DRM and content encryption, including 3rd-party integrations
Bachelor's degree (B.A. or B.S.) from four-year College or university; or equivalent training, education and experience

Preferred Qualifications:

Proficiency in scripting and developing automation using languages such as Python or Ruby
Familiarity with cloud deployments (Docker, AWS EC2/ECS, Google Cloud Compute/Storage)
5+ years troubleshooting ABR video workflows in an MVPD environment

Perks & Benefits:

At Fubo, you will have the opportunity to personally influence what live media looks like after it goes through its next big transformation
Fubo provides a highly competitive compensation based on experience and market standards
Robust benefit package including Health/Dental/Vision coverage sponsored up to 100% for employees, 401k, Life Insurance, and commuter benefits
Free Premium Fubo Account
Unlimited PTO days and regular company-wide activities.
Fubo's main Headquarters are located in Midtown Manhattan, with offices in Denver, Paris, and Bangalore
Fubo is an e-verified company

Fubo’s minimum base pay for this role if hired in Colorado is $180,000 per year; maximum base salary for this role is $205,000 per year. Additionally, this role is eligible to participate in Fubo's equity plan, annual cash bonus plans, unlimited PTO and a full range of medical benefits. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations.

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