The Best Players Need the Best People. The Manager, Ticketing serves as a key leader within the PGA TOUR’s broader Ticketing leadership team. This role contributes to the strategic direction, operational execution, and continuous improvement of ticketing across PGA TOUR and affiliated events. Working collaboratively with cross-functional peers, this position helps drive best-in-class ticketing practices, technology adoption, and event support throughout the TOUR ecosystem. The role is central to managing the TOUR’s ticketing platform, supporting event-level ticket builds, ensuring data integrity, and enhancing the overall ticketing experience for fans, players, caddies, volunteers, and tournament partners.

Qualifications

• Bachelor’s degree in business, Sports Administration, or a related field.
• Five years of relevant experience, including at least five years in computerized ticketing or a related field.
• Golf ticketing experience strongly preferred.
• Demonstrated leadership experience and the ability to communicate effectively with cross-departmental leadership teams.
• Proficiency with the PGA TOUR Ticketing Platform (currently Ticketmaster) and related systems preferred.
• Salesforce CRM experience preferred.
• Strong communication, time management, organizational, problem-solving, and presentation skills.
• Ability to interact confidently with tournament attendees and colleagues at all levels in a fast-paced environment.
• Willingness to work extended or irregular hours, including nights, weekends, and holidays.
• Moderate to extensive travel required.

Responsibilities/duties

• Partner with the Ticketing leadership team and cross-functional departments to support the end-to-end ticketing process for PGA TOUR and affiliated events, with a focus on PGA TOUR owned and operated events.
• Priorities are revenue retention, new ticket sales, and operational efficiency.
• Serve as a subject matter expert on the PGA TOUR Ticketing Platform, providing guidance and support to tournaments and internal stakeholders.
• Support the creation, implementation, and enforcement of TOUR ticketing data standards to ensure accurate ingestion into the PGA TOUR Data Lake and enable meaningful, data-driven insights.
• Assist in all ticketing integrations with the PGA TOUR Ticketing Platform, including manifest construction, pricing strategy, and data integrity.
• Provide ticket build support for PGA TOUR and affiliated fully operated events, including onsite support as needed.
• Collaborate with the Sr.
• Manager of Ticket and Credential Fulfillment on processes related to tournament credentials, ticket fulfillment, and the PGA TOUR player and the caddie ticket exchange program.
• Support the TOUR’s Customer Service Program.
• Work cross-functionally with the broader PGA TOUR Ticketing team to drive alignment, consistency, and shared success across all initiatives.
• Provide insights and guidance to colleagues across disciplines on relevant ticketing metrics and operational considerations.
• Stay current on industry trends and emerging technologies.
• Perform additional duties as assigned.
• Special projects as assigned When most people think of the PGA TOUR, they envision famous golfers, exciting tournaments, and the TOUR’s generous support of more than 3,000 charities.
• We are all of these things, but there’s much more to the PGA TOUR than meets the eye.
• Behind the TOUR’s international reputation for sports excellence and philanthropic leadership is a dedicated team of business, sports management and entertainment professionals working together to support our players and advance our mission.
• Headquartered in Ponte Vedra Beach, Fla., we’re a dynamic group of individuals with diverse talents who share a deep respect for the sport of golf and the positive impact it has in communities across the United States and internationally.
• If your goals include being part of an exciting team that emphasizes professional development and the personal satisfaction of contributing to important causes, we encourage you to explore the many advantages and benefits of a career with the TOUR.
• Our benefits may include: Medical, Dental and Vision Life and Disability insurance Paid time off and paid holidays 401(k) plus employer match and contribution Health Savings Account/Medical and Dependent Care Flexible Spending Accounts Wellness Program Membership to TPC Sawgrass EOE The TOUR is an equal opportunity employer.
• We do not discriminate or tolerate discrimination on the basis of race, sex, sexual orientation, religion, national origin, age, disability, marital status, color, ancestry, citizenship status, uniform services member status, pregnancy, gender, gender identity, gender expression or any other classification or differences protected by applicable law.