About Brave Health

At Brave Health, we are driven by a deep commitment to transform lives by expanding access to compassionate, high-quality mental health care. By harnessing the power of technology, we break down barriers and bring mental health treatment directly to those who need it most—wherever they are. As a community health-centered organization, we are dedicated to ensuring that no one is left behind. Nearly 1 in 4 people in the U.S. receive healthcare through Medicaid, yet two-thirds of providers don’t accept it. Brave Health is stepping up to close this gap by making mental health care accessible, affordable, and life-changing for all.

Job Overview

We are seeking a full-time Medical Assistant (MA) to support our psychiatric providers and contribute to patient care through administrative and clinical duties. The MA will play a crucial role in managing tasks such as prior authorizations, medication refills, lab coordination, and side effect management, helping to streamline operations and enhance patient outcomes. This role involves both patient-facing responsibilities and backend administrative support, working directly under the guidance of the Clinical Administration Supervisor.

This position is entirely remote and open to candidates from a number of states with a requirement to work an Eastern time zone schedule. The full-time work hours are scheduled from Monday through Friday, 9 am to 6 pm, with a one-hour lunch break.

Responsibilities

Clinical Support:

• Prior Authorizations: Assist in ensuring that all prior authorization paperwork is accurately and timely completed, submitted, and tracked. Follow up on approvals and work with providers to manage denials and appeals.
• Medication Refills: Receive refill requests through multiple channels, notify providers, and ensure timely processing of refills. Contact pharmacies to confirm prescription availability as needed.
• Side Effect Management: Collect and document patient-reported medication side effects, and relay this information to providers for timely action.
• Lab Coordination: Assist with lab orders by securely emailing or faxing them to patients or the lab of their choice. Track and manage incoming lab results, ensuring they are uploaded to the EHR and notifying providers for review.
• Genetic Testing (GeneSight): Coordinate logistics for genetic testing, ensuring that kits are sent to patients, tracking completion, and managing result processing in Brave’s EHR.
• Clinical Escalations: Act as the first point of contact for clinical escalations, gathering critical patient information and ensuring timely communication with providers. Prioritize escalations based on urgency and severity, ensuring swift resolution of patient issues while adhering to Brave Health’s clinical protocols.

Administrative Support:

• Maintain clear communication with patients regarding appointment needs, test results, and medication refills via phone and SMS.
• Ensure proper documentation and timely updates of all patient interactions, including refill requests, lab orders, and side effect reports.
• Collaborate with the scheduling team to ensure patients who require appointments for medication refills or follow-ups are scheduled in a timely manner.
• Assist in tracking the completion of all clinical workflows, ensuring adherence to Brave Health’s protocols and timelines.

Qualifications

• Completion of a Medical Assistant program with certification (CMA preferred).
• Previous experience in a healthcare setting, preferably in mental health or psychiatry, is a strong plus.
• Knowledge of medical terminology, prior authorizations, and healthcare administration required.
• Proficiency in using Electronic Health Records (EHR) systems and CRM tools such as Salesforce.
• Strong organizational skills with the ability to prioritize tasks and work independently.
• Excellent communication skills, with the ability to clearly convey information to both patients and providers.
• Comfortable using technology and telehealth platforms to perform both clinical and administrative tasks with a strong typing/data input and search speed
• Ability to work collaboratively in a fast-paced environment and adapt to changes in workflow and responsibilities.
• Ability to show experience being trusted with high accountability and viewed as a self starter
• Private workspace at home where you will not be interrupted in order to protect HIPAA/PHI and to protect patients and co-workers or other providers from seeing or hearing others in the background. 

Compensation and benefits

• Hourly role paid bi-weekly - range $21/hour - $23/hour DOE and relevancy of experience
• Healthcare, dental, vision, life, 401(k), paid time off, full time work from home

Brave Health is very proud of the diverse team we have that cares for our diverse population of patients. We are an equal opportunity employer and encourage all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.