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Job Description

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About Tia

Tia is building a new model for women’s healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, gynecology, mental health, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike.

<h3 class="section-header">About the Role</h3>

We’re hiring a Medical Assistant to support day-to-day clinical care and patient flow at our Pasadena clinic.

As a Medical Assistant at Tia, you’ll help keep the clinic running smoothly by rooming patients, collecting health information and vitals, supporting providers, preparing exam rooms, performing phlebotomy, and helping ensure each patient feels seen, heard, and cared for. This role is a great fit for someone who is highly organized, calm under pressure, detail-oriented, and energized by delivering an excellent patient experience.

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Why Tia

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Opportunity to help reimagine women’s healthcare

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Collaborative clinic environment with providers, MAs, and front-of-house teams

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Mission-driven team focused on high-quality, personalized patient care

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Hands-on role supporting both clinical care and clinic operations

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Opportunity to build experience in an integrated women’s health model

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What You’ll Do

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Patient Rooming & Clinical Support: Room patients, collect relevant health information, review health summaries, take vitals, and document accurately in the medical record.

Provider Support: Help providers prepare for patient visits by reviewing upcoming schedules, capturing relevant patient context, and communicating important updates throughout the clinic day.

Patient Flow & Clinic Coordination: Monitor the schedule, help move patients smoothly from front of house to back of house, and partner with the care team to keep clinic flow on track.

Labs, Imaging & Follow-Up: Support lab and imaging workflows, including entering orders, confirming diagnosis codes, updating pharmacy information, and helping ensure follow-up items are completed in a timely manner.

Phlebotomy & Clinical Procedures: Perform phlebotomy and specimen collection as needed while following Tia’s clinical guidelines and safety standards.

Clinic Readiness: Prepare, clean, disinfect, and restock exam rooms throughout the day, including supply management, expiration checks, autoclaving, and ordering supplies as needed.

Personalized Patient Care: Capture relevant patient preferences, needs, and context to help the broader care team deliver thoughtful, individualized care.

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What You’ll Bring

<h3 class="section-header">Requirements</h3>

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Medical Assistant certification or completion of a Medical Assistant training program, as required by applicable state or payer requirements

Experience in a clinical, ambulatory, primary care, women’s health, or patient-facing healthcare setting

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Phlebotomy experience

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Experience taking and documenting vitals

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Comfort using electronic medical record systems and clinical documentation tools

Strong attention to detail and ability to follow clinical workflows and documentation standards

Highly organized, calm under pressure, and able to manage multiple priorities in a busy clinic environment

Strong patient service orientation and ability to communicate with empathy, professionalism, and discretion

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Understanding of HIPAA and patient confidentiality requirements

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Authorization to work in the United States

Ability to work Monday-Friday opening or closing shifts, with rotating Saturdays as needed

<h3 class="section-header">Nice to Have</h3>

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Experience in women’s health, primary care, gynecology, dermatology, or integrated care settings

Experience supporting LGBTQ+ patients or patients from diverse backgrounds and communities

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Experience with DrChrono, TiaMD, or similar EMR systems

Experience with autoclaving, disinfecting, supply management, and clinical inventory workflows

Strong understanding of data security protocols and healthcare privacy requirements

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Work Location

This role is based onsite in Pasadena.

This role requires an onsite clinic schedule of Monday-Friday, with opening or closing shifts and rotating Saturday coverage as needed.

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Compensation & Benefits

Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions.

The expected compensation range for this role is: $21 - $23 per hour

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You may also be eligible for:

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Medical, dental, and vision benefits, if applicable

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Paid time off, sick leave, and holidays, if applicable

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Professional development support

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Other role-specific benefits

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Credentialing Requirement

Tia requires Medical Assistants to complete credentialing with specified payors. By accepting this role, you authorize Tia to complete required credentialing through our preferred vendors.

About Tia

Tia is on a mission to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience. Our “Whole Woman, Whole Life” model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform.

We are a Series D, venture-backed company trusted by more than 120,000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems, Tia is building one of the most comprehensive preventive care models for women.

About Tia’s Culture

Tia is building a culture of excellence in people, process, and product. For us, excellence is not perfection. It is the ongoing pursuit of improvement through learning, reflection, experimentation, curiosity, grit, and care for ourselves and others. We are looking for people who are energized by building, iterating, asking why, and helping create a fundamentally better healthcare experience for women.

This position may require attendance at company and team off-sites.

Scam Notice

Tia will never ask for payment, gift cards, or sensitive financial information during the hiring process. All communication from our team will come from an official company email address ending in @asktia.com. If something feels off, please contact peopleservices@asktia.com.

Equal Opportunity

Tia is an equal opportunity employer. We believe diversity of experience, perspectives, and background leads to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, high-quality work, and making waves in women’s healthcare, we’d love to hear from you.

Skills & Technologies

Phlebotomy Vitals documentation Autoclaving and disinfecting Supply management and ordering Supply expiry review Patient health information collection Blood and sample collection and preparation HIPAA DrChrono TiaMD

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Salary Information

Salary: $90,000 - $110,000

🤖 This salary estimate is calculated by AI based on the job title, location, company, and market data. Use this as a guide for salary expectations or negotiations. The actual salary may vary based on your experience, qualifications, and company policies.

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