What You’ll Do

• System Expert: Maintain a deep understanding of athenaOne workflows, including Collector (billing), Clinicals, and Communicator. 

• Internal Support & Troubleshooting: Act as the first line of support for end-users to resolve technical issues, minimizing workflow disruptions. 

• Training & Onboarding: Conduct training for new hires and retrain existing staff on updated features or best practices. 

• Optimization & Feedback: Identify opportunities to improve system efficiency, relaying user feedback and needs to the IT or Informatics team. 

• Special Projects: Serve as a project manager to ensure workflows support meeting organization goals (e.g. key performance indicators)  

• Patient Care: At times, interface with patients as needed for reasons that include, but are not limited to clinical triage, appointment scheduling, issue resolution, or answering questions   

• Problem-Solving: Ability to train and solve problems  

What We’re Looking For

• Associate’s degree in Healthcare, Healthcare Management, Clinical Informatics, or a related field 

• Active clinical license (e.g. Licensed Practical Nurse, Registered Nurse, etc.) 

• At least two years of experience using Athena Electronic Medical Record in a patient care capacity or as an Athena Super User  

• Strong verbal and written communication skills 

• Ability to multitask, manage competing priorities, and maintain accurate records.  

• Experience managing projects that support achieving success on key performance indicators  

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $52,500 - $65,000
  *Note actual salary is based on geographic location, qualifications and experience
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

Who We Are: 

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world. 

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife. 

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program. 

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.  

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodations@rvohealth.com.

We do not provide visa sponsorship for this role at this time.

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