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Park City, United States

ABOUT US

Stio® is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming, Stio® draws inspiration from the surrounding Teton Range and offers product via Stio.com, catalog and its Mountain Studio® retail locations in Jackson Hole, Wyoming; Park City, Utah; Boulder, Colorado; Freeport, Maine; Bend, Oregon; Boise, Idaho; Boston, Massachusetts; South Lake Tahoe, California, Bozeman, Montana and opening soon in Steamboat Springs, CO.

YOUR ROLE

As a Stio Mountain Studio™ Retail Lead, you are part of our store team providing exceptional customer service each day. As a keyholder in a full-time hourly role, you share responsibility for opening and closing duties, support new employee shift training, and provide leadership in finding solutions for customers. You are expected to deliver an exceptional level of customer service, which includes but is not limited to knowledge of our brand story and products, customer engagement, and selling. Daily responsibilities also include maintaining visual merchandising standards, supporting inventory receiving and stocking processes, and helping maintain an organized store and back stock.

THE FINE PRINT

This role is for the winter season through 3/31/2025 and will have a set start and end hourly full-time date range, discussed during the hiring process based on the individual and team’s business needs
Flexible shift times available throughout the week
Holiday pay
Seasonal gear test allowance and generous employee discount
Industry discounts, winter season bonus potential, and more!
Must be able to move around the retail space, move upwards of 50 lbs and occasionally traverse ladders
Seasonal, full-time (30+ weekly hours), hourly, non-exempt and reports to the Mountain Studio Manager
Employee Assistance Program
Opportunity to extend position beyond the winter season dependent upon individual performance and consistent business need in a part-time capacity
Hourly Rate: $20-$24 DOE

YOUR RESPONSIBILITIES

Oversee and support all opening and closing duties in the absence of Managers
Utilize point of sale (POS) systems to research products and complete transactions
Team-oriented and able to maintain a positive attitude
Work alongside a team to deliver an exceptional customer experience
Multitask while prioritizing the customer experience
Coordinate same-day response needs to scheduling coverage
Provide feedback and guidance with the team to align with store, service, and role expectations
Provide support for in store and off site marketing events and activations

YOUR SKILLS AND EXPERIENCE

Excellent customer service and interpersonal skills required
Flexibility to work opening, closing, weekend, holiday season shifts
Self-starter proactive with tackling daily tasks, handling customer interactions, and communicating with your managers on a daily basis
Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio
Computer proficiency and POS experience, Microsoft Office Suite skills preferred
Email and phone communication skills required
High School Diploma or GED preferred

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $30,000 - $35,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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