Job Description

ABOUT US:

MTS Service Delivery Managers are a crucial link between the Bookmaker and several internal teams (colleagues from sales, account management, client integration, product/engineering...), always making sure that the client is progressing through the onboarding pipeline, has all the needed information, accesses and tools, to allow the a quick and successful launch to production.

THE CHALLENGE:

Due to extensive product growth, we require a new Service Delivery Manager to be responsible for guiding new and existing customers through technical integration and ongoing support processes of our MTS Platform.

• Coordination of Client integration activities: technical integration, preparation for technical launch and start of operations.

• Resolve challenges and business or operational queries from the technical client Integration teams.

• Follow/maintain the Client Integration pipeline in collaboration with MMS Internal stakeholders.

• Initiate technical integration, coordination and planning of kick-off calls with clients, platform providers, Sportradar Sales, and other relevant stakeholders.

• Synchronize status of Client integration with Sportradar Customer Care Unit.

• Plan all Operator launches within Production.

• Complete data quality checks relating to Client Integration pipeline.

• Assist the Digital Marketing Manager and Business Development units with any operational issues.

• Other duties as assigned.

ABOUT YOU:

• 3-4 years of demonstrated experience in a Service Delivery and/or Sales Engineering role, in a highly complex environment.

• Good understanding of Software development life cycles, methodologies, and Project Management.

• Passionate about sports.

• Fluent in English (both written and spoken), additional languages considered a bonus.

• Self-motivated, with strong time management and organizational skills.

• Excellent problem-solving skills, and ability to effectively and proactively identify and analyses problems and find appropriate solutions.

• Collaborative team player, ability to work well with others and have the confidence and integrity to earn internal team’s confidence quickly.

• Creative & inquisitive thinker, keen to further refine systems and processes.

• Flexibility to adapt to changing priorities as well as product environments, and ability to meet strict deadlines.

Nice to have skills:

• Experience working in a global, multilingual organization.

• Willing to travel occasionally for client meetings, both domestically and internationally.

OUR OFFER:

• A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US).

• Ability to shape your own workday and career via a clearly defined professional and personal development plan.

• Opportunity to work with senior leadership, develop yourself and build your career within an inspiring and fast-growing company and digital sports environment.

• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.

• Hybrid work model.

• New office with several additional benefits.

OUR RECRUITMENT PROCESS:

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.

• Two Interviews with the team: First meeting with Hiring Manager to dive into your experience and your skills, and second interview with the Wider team to discuss team fit.

• Final interview: Invitation to the office and meeting with the wider team, to discuss about your solution and cultural fit.

• Final Steps: Receive feedback and, if successful, an offer!