The Multi Store Manager is fiscally responsible for sales productivity and operational efficiency for all five Equinox Shop locations in his/her designated territory. He/she is responsible for staffing positions and training them to operate Shops according to standard. The Multi Store Manager motivates the sales team in their territory to ensure we provide the highest level of customer service to all Equinox members and guests.

The  Multi Store Manager also takes direction from the Regional Manager, club management and the Retail Corporate team on business strategy and action plans, assisting them in ensuring maximum productivity and compliance with all company policies and procedures within their individual territory.

RESPONSIBILITIES

TALENT MANAGEMENT:

• Responsible for ensuring proper coaching, training and developing both new and tenured Shop MODs and Style Advisors  in their territory, managing the process by identifying top trainers on his/her existing team, and personally training each new employee
• Assists Regional Manager, club management and the Retail Corporate team with hiring, training, coaching and development of Shop staff
• Creates a succession plan within the District/Region 

SALES & SERVICE:

• Achievement of assigned monthly sales goals for their District
• Coaches and develops MODs and Shop Associates in selling tactics, tools and understanding key business metrics
• Ensures an unparalleled customer experience for all visitors to The Shop and to Equinox
• Acts in the best interest of the member when resolving issues related to The Shop
• Maintains knowledge of all club and Shop services, programs and products
• Understands the member and demographic of each club in his/her territory
• Engages in his/her local community, and assists Shop teams with doing the same

OPERATIONAL EXCELLENCE:

• Understands and upholds all loss prevention and inventory management policies on a consistent basis, and ensures total team adherence to these same policies
• Ensures both personal and team comprehension of all communication and training materials, and timely/accurate completion of all assigned operational tasks
• Assists Regional Shop Manager, club management and/or the Retail Corporate team with scheduling and shift coverage
• Completes/administers timely and thorough Shop Visit Audits, both formal and informal in nature

PRODUCT & PRESENTATION:

• Ensures that both The Shop and the Shop staff is reflective of the company brand standards; i.e., through proper execution of merchandising and marketing direction, and through adherence to The Shop dress code
• Enforces and maintains excellent housekeeping and organizational standards on sales floors, at cash wraps and in stockrooms
• Ensures Shops within territory are visually enticing through personal know-how, and through timely and complete communication with his/her Regional Shop Manager, club management and the Retail Corporate team

DECISION MAKING:

• Seeks creative solutions to challenges
• Adapts management style as needed
• Assesses and implements proper time management and activity during each visit to a store in his/her territory

PROFESSIONAL DIMENSION:

• Builds effective relationships and partnerships with fellow employees, colleagues, supervisors and clients
• Maintains working knowledge of happenings and general standards and practices outside of The Shop in other departments to encourage camaraderie and team spirit
• Complies with and enforces all company policies and procedures; embraces and supports company initiatives
• Communicates clearly and effectively at all levels with both tact and diplomacy
• Understands when and how to self-assess and course-correct
• Successful through others
• Receptive to feedback and able to modify as needed
• Resolves personnel concerns fairly and in a timely manner