NBCUniversal is seeking a dedicated NABET Maintenance Engineer to join our Production Engineering group at 30 Rockefeller Plaza in New York, NY. This role will have a strong emphasis on EVS systems and workflows, along with other production-related support that is critical to NBC News, Sports, and Entertainment operations.

The ideal candidate will have experience supporting live production environments and a strong technical understanding of EVS platforms. This person should be comfortable with troubleshooting EVS issues across live production, newsroom, playout, storage, networking, and server-based environments while also supporting control room and studio workflows.

As a NABET Maintenance Engineer, you will help monitor, troubleshoot, and improve the core infrastructure supporting 24/7 operations for NBC News, Sports, and Entertainment. This includes support of broadcast production systems, IP and baseband signal flows, server-based applications, intercom, audio, graphics, EVS playout/replay workflows, and network-connected production devices.

The right candidate is curious, technical, organized, and comfortable troubleshooting complex issues that cross multiple systems, platforms, and workflows.

Roles and Responsibilities EVS Support

• Act as a primary support resource for EVS systems used in live production, replay, playout, ingest, clip management, transfer workflows, and newsroom production workflows.
• Support and troubleshoot EVS platforms and related applications, including XT-VIA servers, IPDirector, XSquare, XTAccess, MOS Gateway, LSM/RDP workflows etc.
• Support EVS workflows connected to newsroom systems, including MOS Gateway communication, iNews integration, rundown workflows, playlist updates, and fast- changing live production needs.
• Create and maintain EVS documentation, including workflow diagrams, support procedures, version information, known issues, system dependencies, escalation paths, and operational handoff notes.
• Work closely with EVS operators, production teams, newsroom teams, Engineering, Operations, and EVS vendor support during live productions, maintenance windows, projects, and escalations.

Maintenance Support

• Act as one of the on-call engineers, addressing technical support requests from studio/control room and production operations.
• Support and troubleshoot broadcast production systems across both baseband and SMPTE 2110 IP systems, including routing, control systems, playout, graphics, audio and intercom.
• Maintain broadcast technology systems to ensure reliability throughout the entire production environment.
• Analyze and troubleshoot audio/video signal flows in SDI and IP ST 2110 environments as they relate to the entire production environment.
• Assist with the maintenance and support of core production systems including EVS, Vizrt, Ross XPression, RTS intercom, Ross Robotics, Calrec/Lawo audio systems, Sony switchers and cameras, and other integrated broadcast platforms.
• Client-focused support — understand and prioritize on-air issues. Coordinate with Operations to ensure minimal show disruptions.

Project Support

• Collaborate with design engineering teams on new projects, production system upgrades, and technology refresh initiatives.
• Assist with testing, commissioning, validation, and operational readiness of new equipment, software releases, workflow changes, and vendor-supported systems.
• Support maintenance windows, firmware upgrades, software updates, system cutovers, and workflow changes through planning, testing, validation, documentation, and clear communication.
• Document issues and resolutions, track recurring problems.
• Stay informed about trends and emerging technologies in the broadcast industry.
• Be prepared to offer practical solutions that improve reliability, workflow efficiency, system visibility, and operational readiness.