Job Description

Location: Atlanta, GA (in-office 4+ days a week)

Employment Type: Full Time

Reporting to: Basketball Technical Operations Manager

Salary: $43,112 - $57,482 

WHAT IS THE JOB ABOUT?

The core focus of NBA Technical Operations Senior Coordinator (Officiating)  will be focused on the NBA Officiating side of the project, centered around automated officiating calls using our tracking system.

The Technical Operations Senior Coordinator - Officiating, at Hawk-Eye Innovations, will drive forward the automated officiating project(s), both as it relates to NBA (Secaucus Replay Center / Officiating) and WNBA!

This role will provide the hands-on investigations, resolutions, and further conclusions of daily officiating review calls in conjunction with others on the Officiating team. The role’s responsibilities, including but not limited to: training, trouble-shooting (software/officiating results), collecting reporting metrics, improving documentation and processes to elevate existing officiating / reports. 

RESPONSIBILITIES >

Daily 

• Accountable for the live officiating deliveries across NBA and WNBA, reviewing items from the day before and day-of game

• Accountable for high escalation issues across both NBA and WNBA officiating deliveries

• Conduct daily officiating investigations and resolutions (and feedback to NBA / WNBA on resolutions)

• Coordinate software roll-outs and address data investigation tasks as it’s relates to officiating products

• Accountable for ensuring follow-through of established Technical Operations processes / workflows

• Conduct regular meetings / engage in regular coordination with onsite replay technicians (WNBA)

• Accountable for the overall accuracy of our officiating products, primarily as it relates to OOB and Goaltends in Secaucus.

As-needed

• Identify potential issues and work to find solutions to maximize efficiency

• Assist with leading training sessions across all officiating roles and responsibilities 

• Create and improve documentation across all deliverables and as indicated by both need and direction

• Escalation shifts outside of standard work hours

WHAT WE WANT FROM YOU >

• 2+ years of Technical experience in a successful branded company / organization

• Strong organizational skills

• In-depth understanding of sport operations, terminology, and processes

• Experience in some form of data investigation

• Ability to prioritize, address high-priority issues and escalate to leadership

• Strong problem solving skills and attention to detail

• Previous experience in a similar role within operations or a sports technology 

• Proficient in project management software such as ClickUp

• Proficient in using presentation tools such as Google Slides and Google Sheets

• This position will require schedule flexibility, including weekends, late nights, and holidays

• Willingness to travel occasionally for on-site support and installs

At Hawk-Eye Innovations, we appreciate and value the importance of potential and growth. If you believe that you excel in certain areas and possess the passion and desire to develop further, we encourage you to apply