Candidates will need to possess good knowledge of the broadcast industry, have excellent communication skills, and can work calmly under pressure and be able to talk about technical issues around broadcast, IT and networking.

Responsibilities, but not limited to:

• The Primary responsibility is maintaining the operational status of NBC Sports Group’s infrastructure and provide 24/7/365 days a year on-site support along with some travel
• Desktop support, local apps support, troubleshooting issues associated with network, local servers, printers, remote access, and file shares
• Travel to support on-location broadcast sporting events both domestically and internationally
• Responsible for the analysis, segmentation, isolation and resolution or implementation of client service needs
• Escalate to the appropriate group when the clients’ needs are beyond the scope of this position
• Become familiar with each department and their respective applications
• Learn fundamental operations of commonly used software, hardware, and other equipment
• Follow standard operating procedures; accurately log all tickets using the defined tracking software
• Base setup for new Cisco Switches
• Factory reset Cisco Switches deemed EOL
• Assist in Cisco IOS upgrades
• Basic Cisco Switch configuration changes on remote events as required
  • IP and subnet changes as needed to establish connectivity to NBCU network
• Port VLAN switching
• Port Enabling post Port Security Violation event once source/cause has been determined
• Level I troubleshooting of network connectivity and performance
  • Findings escalated to Level II Networking Team for resolution guidance or handoff
• Other duties as assigned by the Support Desk Manager