The Network Expansion Operations Associate plays a key role in scaling Intellect’s global mental health network by optimizing recruitment operations and partnership lifecycle management. The associate will support day-to-day operational tasks to ensure seamless execution across recruitment and partnerships, including tracking metrics, maintaining accurate records, and leveraging data for insights that inform decision-making and strategic planning. This role also involves streamlining workflows, contributing to SOP development and implementation, sourcing and coordinating partners, managing invoices and billing, assisting with contract management, ensuring regulatory compliance, and collaborating with cross-functional teams to support network expansion goals while responding to emerging opportunities.
- Recruitment Operations Support
- Assist in forecasting recruiter supply needs and tracking recruitment capacity across markets and regions to support effective planning
- Identify gaps in recruitment coverage and collaborate with team leads to adjust plans and ensure hiring targets align with business goals
- Track and monitor key recruitment metrics, perform data analysis to identify trends and provide actionable insights and recommendations that guide decision-making and improve operational strategies
- Support the operationalisation and streamlining of recruitment processes, including development of hiring playbooks and regular review of compensation benchmarks across markets and regions
- Stay updated on regulatory changes across markets, support hiring-related contract maintenance, and ensure the team remains compliant with evolving laws and best practices
- Partnerships Operations Support
- Support the sourcing, vetting, and onboarding of new partners, ensuring alignment with company standards and completion of all compliance and operational requirements
- Track and monitor key partnership metrics, including partner utilization and performance to ensure consistent engagement and service delivery
- Manage invoicing and legal billing processes in coordination with finance and legal teams, ensuring accuracy, timeliness, and compliance
- Assist with ensuring contract compliance by supporting renewal and amendment processes and addressing operational issues as they arise
- Data Management & Reporting
- Maintain accurate and up-to-date recruitment and partner data across systems to ensure data integrity and consistency in the databases
- Monitor and manage applicant and/or partner tracking systems and other operational databases to ensure smooth operations
- Generate and update reports for internal and external stakeholders, supporting data-driven decision-making across teams
- Operational Efficiency & Process Improvement
- Contribute to the development, review and improvement of SOPs and workflows to enhance operational efficiency and excellence
- Contribute to process improvement efforts by identifying bottlenecks and implementing solutions to increase efficiency and reduce delays
- Collaborate with cross-functional teams to align operational processes and support the execution of strategic initiatives
- Support ad-hoc projects and market expansion efforts by conducting local market research and responding to emerging operational needs
Requirements
- Bachelor's degree or equivalent in a relevant field, such as Business, Operations, or a related discipline.
- At least 2 years of professional experience in operations, preferably within recruitment or partnership operations, or in a related role involving cross-functional coordination and process execution in a dynamic fast-paced environment
- Proven experience in supporting cross-functional teams to execute operational processes across multiple regions or markets
- Strong organizational and project management skills, with the ability to manage multiple tasks and deadlines effectively
- Proficiency in data monitoring, reporting, and analysis, including using analytics tools to track metrics and provide insights
- Experience in creating and maintaining detailed reports, trackers, and databases to ensure operational accuracy and efficiency
- Strong communication skills, both written and verbal, with the ability to engage and align various stakeholders
- Demonstrated ability to work autonomously, while also being able to collaborate effectively with internal and external teams
- Ability to proactively respond to emerging challenges and drive process improvements
- Proficiency in using recruitment platforms and tools is a bonus
- Knowledge of regulatory standards, including compliance with local labor laws and industry-specific regulations, is an advantage.
- Fluent in English and local language, both written and spoken
Benefits
- Work in a diverse environment with people from over 10 countries
- A generous leave policy
- Work flexibility
- Medical coverage
- Performance Bonus
- Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
- Birthday Leave (1 day)
- Holidays off
- Quarterly mental health day off
- Mental health benefits (Premium access to our app!)
- Work-life balance and employee wellness
- Regular social events where we have non work-related fun
