Network Operations Center is responsible for identifying and coordinating resolution of system malfunctions. Primary NOC tasks are proactive monitoring and reporting to prevent disruptions. The team acts as a first responders when system malfunctions occur. Coordination with colleagues and other teams is a key responsibility in order to address and/or escalate issues to minimize impact and provide quick resolution.

Responsibilities

• Identify system malfunctions.
• Proactively monitor health and status of the IT infrastructure. This includes, but is not limited to network components, servers, applications, and services.
• Meet Service Level Agreements (SLA's)
• Triage problems quickly and provide on-call personnel with critical information in a quick, clear, and concise manner.
• Perform defined routines and tasks with infrequent supervision.
• Mentor and support associate operators.
• Prepare accurate and timely reports with updates and summaries on events and issues.
• Bear responsibility for daily reports and shift handoff.

Requirements

• Technical support skills.
• Associate level of knowledge of MS Windows and GNU/Linux operating systems.
• Network troubleshooting skills and good knowledge of network technologies.
• Ability to perform tasks by established processes.
• Availability to work in shifts, including nights, weekends, and holidays.
• Intermediate English written and verbal communication skills.
• Maintain strict punctuality.
• Excellent and professional customer interaction skills.
• Extensive understanding of common IT infrastructure, practices, procedures, and personal computers.
• Associate degree or equivalent experience.

Bonus points for:

• NOC experience.
• Monitoring/Analyst experience (assessments based on monitoring systems data, graphs etc.).
• Familiarity with ITIL practices or certification.
• Technical support experience in the online service industry.
• Experience working in the games industry.
• Experience using ticketing systems.
• Setup or work experience with monitoring systems.
• IT certificates and English language certificates.

Benefits

• Working with an international team of world-class professionals on exciting and challenging projects
• Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
• Medical Care package
• Breakfasts, snacks and fruits available during the day, tea and coffee machines
• Friendly team and a family-like environment
• Work from office

Role Information: EN

Studio: Sperasoft

Location: Armenia, Yerevan

Area of Work: NOC

Service: Create

Employment Type: Full-time, Permanent