Let’s start with the role:

Furthermore, this role will collaborate with internal stakeholders to develop action plans focused on enhancing customer experience and improving internal processes.

• Manage continuous improvement initiatives to address and solve systemic issues;
• Serve as a customer advocate focused on enhancing the customer experience;
• Analyze complaint trends and develop targeted improvement action plans;
• Lead continuous improvement meetings with Kaizen stakeholders and managers;
• Monitor ombudsman complaint trends;
• Lead meetings with Kaizen stakeholders at management level.

What you’ll bring:

• Previous experience managing customer experience departments;
• Experience working for Ombudsman centers will be considered a plus;
• Strong communication skills;
• Bachelor’s degree (must be completed);
• Professional-level English proficiency.

Kaizen Gaming Perks

💸 Competitive salary package and bonus scheme;

👩‍⚕️ Private health insurance for you and your family;

💰 Monthly meal allowance;

🏃 A buddy will support you with your onboarding;

📚 Unlimited access to Udemy & continuous training for all your learning and development needs;

⭐Clear career paths and a developmental 360° feedback framework.

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