Exciting opportunities await! While we're not actively hiring today, we're gathering a group of talented individuals for a future Full-time Patient Care/Reimbursement Specialist. If you're skilled in the pharmacy field, share your resume to join our exclusive talent pool. Your expertise could be the key to our next success. Elevate your career with us!

Under the direction of the Biologic Manager, the Patient Care Coordinator is responsible for managing all aspects of onboarding patients for assigned physicians in a given geographical area or hospital. The individual will work directly with the physicians and or the office staff to provide proactive and seamless services with respect to onboarding new patients. This role is performed both in our offices and in the field.

ROLE IN A NUTSHELL

Be the single point of contact with physician(s)

Communicate within the pharmacy team to assist with patient care

Provide ongoing updates to MDs on patient status

Follow up with MD to insure patient status updates are shared

Accurate and timely patient charting in CRM

Proactively provides assistance to resolve client issues with regards to assigned physicians

Manage all patient starts from time of enrollment to start of therapy.

Single point of contact for patients enrolled in the support program and prescribing physician, if applicable

Conducts welcome calls to gather relevant information, introduces patients to the support program, and obtains patient consent as required.

Informs the patient about all program offerings – for example case management support, reimbursement support, self-injection training, prescription coordination and ongoing compliance

Understands the molecule(s) in full detail

Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory

Acts as a patient advocate, exploring all options for funding of medications, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process

Administers financial means tests and manages all aspects of financial assistance within the program as applicable

Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy; including self-injection training

Works collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journey

Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time)

Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

WHAT WE ARE LOOKING FOR

College Diploma or University degree is required

2-3 years’ experience in the healthcare or pharmaceutical industry, preferably working with directly with patients and with other health professionals (i.e. physicians, nurses, pharmacists)

Experience with public (provincial and federal) and private third party drug reimbursement plans

2-3 years’ experience in a Customer Service or Call Centre setting

Strong Computer skills in a Windows environment using MS Office and experience using a customer relationship database is an asset

Demonstrated ability to work successfully within a fast paced, team based environment

Excellent communication skills, written and verbal, to interact effectively with patients and clients

Demonstrated ability to analyze and interpret information, data, and regulations.

Demonstrated ability to pay attention to details and make decisions using sound judgement.

Flexible to work longer hours, overtime as required

Able to work flexible hours between 8:00AM to 8:00PM

Inkblot Therapy is hiring a One Point Patient Care/ Reimbursement Specialist*

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Inkblot Therapy is hiring a One Point Patient Care/ Reimbursement Specialist*

Job Description

Explore Biotech Careers

Salary Information

Create a Job Alert

Related Opportunities

Speciality Infusion Nurse - RN/RPN - Guelph/Cambridge/Hamilton

Speciality Infusion Nurse - RN/RPN - Windsor, ON

Speciality Pharmacy Assistant - Ottawa, ON

Project Manager - Enterprise Clinical Office

Director, Benefits Administration Practice Lead

Account Manager - GreenShield Administration

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