Job Description
Exciting opportunities await! While we're not actively hiring today, we're gathering a group of talented individuals for a future Full-time Patient Care/Reimbursement Specialist. If you're skilled in the pharmacy field, share your resume to join our exclusive talent pool. Your expertise could be the key to our next success. Elevate your career with us!
Under the direction of the Biologic Manager, the Patient Care Coordinator is responsible for managing all aspects of onboarding patients for assigned physicians in a given geographical area or hospital. The individual will work directly with the physicians and or the office staff to provide proactive and seamless services with respect to onboarding new patients. This role is performed both in our offices and in the field.
ROLE IN A NUTSHELLBe the single point of contact with physician(s)Communicate within the pharmacy team to assist with patient careProvide ongoing updates to MDs on patient statusFollow up with MD to insure patient status updates are sharedAccurate and timely patient charting in CRMProactively provides assistance to resolve client issues with regards to assigned physiciansManage all patient starts from time of enrollment to start of therapy.Single point of contact for patients enrolled in the support program and prescribing physician, if applicableConducts welcome calls to gather relevant information, introduces patients to the support program, and obtains patient consent as required.Informs the patient about all program offerings – for example case management support, reimbursement support, self-injection training, prescription coordination and ongoing complianceUnderstands the molecule(s) in full detailMaintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territoryActs as a patient advocate, exploring all options for funding of medications, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement processAdministers financial means tests and manages all aspects of financial assistance within the program as applicableEnsures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy; including self-injection trainingWorks collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journeyContact clients periodically to confirm adherence and coordinate delivery of medications (including date, time)Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and proceduresWHAT WE ARE LOOKING FORCollege Diploma or University degree is required2-3 years’ experience in the healthcare or pharmaceutical industry, preferably working with directly with patients and with other health professionals (i.e. physicians, nurses, pharmacists)Experience with public (provincial and federal) and private third party drug reimbursement plans2-3 years’ experience in a Customer Service or Call Centre settingStrong Computer skills in a Windows environment using MS Office and experience using a customer relationship database is an assetDemonstrated ability to work successfully within a fast paced, team based environmentExcellent communication skills, written and verbal, to interact effectively with patients and clientsDemonstrated ability to analyze and interpret information, data, and regulations.Demonstrated ability to pay attention to details and make decisions using sound judgement.Flexible to work longer hours, overtime as requiredAble to work flexible hours between 8:00AM to 8:00PMEstimated Salary Range
Our AI-powered salary intelligence estimates this position’s salary to be between $45,000 - $55,000. The actual salary may vary based on factors such as experience, location, and market trends.
